Ambassador Program Lead – Patient Experience & Ops

Children's Wisconsin; Milwaukee (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Children's Wisconsin seeks a leader for the Ambassador Team to manage daily operations, ensure service excellence, and coordinate staffing across shifts. The role involves supervising staff, training initiatives, and collaborating with other departments to maintain smooth patient experiences.

The position requires 2+ years in customer service, leadership in a healthcare setting, and a strong mix of interpersonal and organizational skills.

Qualifications

• High School diploma or GED required.
• Bachelor's degree preferred.
• 2+ years of customer service experience required.
• Lead role experience preferred.
• Healthcare setting experience preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with Epic and hospital information systems.

Responsibilities

• Oversee day-to-day operations of the Children’s Ambassador Team.
• Coordinate staffing and on-call coverage across shifts.
• Greet visitors and transport patients/visitors as needed.
• Coach on performance and conduct performance reviews.
• Collaborate with other departments to ensure continuity of service and resolve department problems.
• Participate in department and hospital quality improvement initiatives.

Skills

Interpersonal skills

Communication

Customer service

Staff supervision

Leadership

Organizational skills

Problem solving

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Epic

Windows OS

Job description

Children's Wisconsin seeks a leader for the Ambassador Team to manage daily operations, ensure service excellence, and coordinate staffing across shifts. The role involves supervising staff, training initiatives, and collaborating with other departments to maintain smooth patient experiences.

The position requires 2+ years in customer service, leadership in a healthcare setting, and a strong mix of interpersonal and organizational skills.