Pediatric Ambassador Team Lead

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Children’s Wisconsin is seeking a Supervisor for the Children’s Ambassador Team to oversee day-to-day operations, staffing, and service excellence across three shifts. The role involves coordinating coverage, mentoring staff, and supporting department decisions, with emphasis on HR processes and quality improvement.

The position emphasizes staffing, training, and collaboration with other departments to ensure seamless patient and visitor experiences in a pediatric hospital environment.

Qualifications

• 2+ years of customer service experience required.
• Lead role experience preferred, healthcare setting preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise Children’s Ambassadors and manage staffing levels across shifts.
• Coordinate schedules, on-call coverage, and attendance documentation.
• Coach on performance, conduct reviews, and support staff development.

Skills

Customer service

Team leadership

Interpersonal skills

Communication skills

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Epic systems

Job description

Children’s Wisconsin is seeking a Supervisor for the Children’s Ambassador Team to oversee day-to-day operations, staffing, and service excellence across three shifts. The role involves coordinating coverage, mentoring staff, and supporting department decisions, with emphasis on HR processes and quality improvement.

The position emphasizes staffing, training, and collaboration with other departments to ensure seamless patient and visitor experiences in a pediatric hospital environment.