Ambassador / Host

State Of Play; Atlanta (GA); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Employee discount: 50% off total bill

Paid time off and holidays

Medical, dental, and vision insurance available for full-time

Job summary

State Of Play is looking for an Ambassador at Flight Club Atlanta to deliver unique high-quality experiences to guests. This part-time position requires interaction with customers, troubleshooting technical issues, and maintaining gaming areas.

The ideal candidate should possess strong customer service skills, a minimum of 2 years’ experience, and the ability to work varied shifts. Compensation ranges from $13.00 to $17.00 hourly based on experience.

Qualifications

• 2 years of experience in a high-volume environment.
• Current food handlers and alcohol certification.
• Ability to work various shifts, including weekends.

Responsibilities

• Greet and assist guests with a friendly demeanor.
• Ensure quality conditions of gaming equipment.
• Maintain cleanliness and order in the venue.

Skills

Customer service

Communication

Problem-solving

Food safety knowledge

Job description

Job DetailsJob Location: 0AX01 - Flight Club Atlanta - Atlanta, GA 30318Position Type: Part TimeSalary Range: $13.00 - $17.00 HourlyTitle: AmbassadorDepartment: Front of HouseReporting To: Floor ManagerFLSA Status: Non‑exempt

Position Purpose

The Ambassador delivers each guest a unique high‑quality experience with an engaging personality in an energetic atmosphere. This role creates a welcoming greeting, quick seating, assistance with setup, phone answering, event checking, and introduction to gaming. The Ambassador is essential to day‑to‑day operations and exemplifies product knowledge to deliver an experience above the ordinary.

Responsibilities

• Listen to the Customer
  • Greet and respond to all guests with a genuine, friendly greeting and goodbye.
  • Guide and educate guests on the brand upon entry and as they are ushered to their location.
  • Host and assist in facilitating any tournament play.
  • Build rapport with guests, actively assist, and communicate requests.
• Be Respectful of Company Resources
  • Ensure bathroom checks are completed and coat check is organized.
  • Maintain quality conditions of gaming equipment, including sanitation, and ensure all required materials and technology are fully functional daily.
  • Troubleshoot technical issues in the venue, providing updates on technology and new software rollouts.
  • Perform routine maintenance on all physical components of the gaming area, including replacement of dartboards, corks, TVs, cameras, light bulbs, and keeping woodwork to company standards.
  • Ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager.
• Show Urgency
  • Report to all scheduled shifts punctually in proper attire, health, and hygiene standards.
  • Accurately enter all guest information into the system and assign proper time to guests.
  • Answer phones providing accurate availability and send proper information to the sales team.
  • Accurately know all numbers to tables and gaming areas.
  • Complete opening, closing, and running duties as assigned each shift.
  • Follow all health and safety guidelines, maintaining proper procedures and reporting to management any hazardous situation or incident.
• Create Positive Energy
  • Visit local businesses as assigned to provide them with swag, treats, etc., and educate them on Flight Club, inviting them in.
  • Learn and maintain knowledge of food, beverage, gaming, and company procedures to standard.
  • Attend training sessions and team meetings as required per department.
  • Comply with company rules and procedures and any reasonable requests assigned by management during a shift.

Requirements & Minimum Qualifications

• Current food handlers and alcohol certification maintained throughout employment.
• Minimum of 2 years’ experience, preferably within a high‑volume environment.
• Available to work various shift times and days, including weekends and holidays.
• Able to stand and/or walk for long periods of time.
• Ability to lift over 50 lbs. if necessary.
• Authorized to legally work in the U.S.
• Must pass exams with a 90% or better in each of the following categories: Food and Beverage, and all issued training testing throughout employment.

Ambassador Compensation & Benefits

• Hourly pay of $13.00 – $17.00 per hour, based on experience.
• Ability to enroll in medical, dental, vision, and other insurance benefits for employees who maintain full‑time status.
• Paid time off, sick time, and paid holidays (may vary depending on state and local laws).
• Ability to enroll in 401(k), medical FSA, commuter benefits, etc.
• Employee discount: 50% off your total bill for you and up to five guests.

Equal Opportunity Statement

Flight Club is proud to be an equal‑opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.