Ambassador / Host

State Of Play; New York (NY); On-site; USD 28,929 - 37,195; Part time

Benefits offered by this job

Paid Time Off

Sick Time

50% Employee Discount

Job summary

State Of Play is seeking an Ambassador for their Flight Club in New York City. This part-time role offers hourly pay of $21 to $27 based on experience, with an emphasis on delivering high-quality, engaging service to guests.

As an Ambassador, you will ensure a positive atmosphere by greeting guests, maintaining the gaming area, and adhering to health protocols. Ideal candidates will possess customer engagement skills and relevant certifications. Enjoy benefits like paid time off and discounts as part of the team's commitment to a rewarding work environment.

Qualifications

• Minimum of 2 years of experience preferably in a high-volume environment.
• Authorized to legally work in the US.
• Ability to lift over 50 lbs. if necessary.

Responsibilities

• Greet and respond to all guests with a genuine friendly greeting and goodbye.
• Ensure proper maintenance of gaming equipment and materials.
• Accurately enter guest information into the system during shifts.

Skills

Customer Engagement

Technical Troubleshooting

Communication Skills

Education

Current food handlers and alcohol certification

Job description

Job Details: Job Location: 19D38 - Flight Club New York City - New York, NY 10003; Position Type: Part Time; Salary Range: $21.00 - $27.00 Hourly

Company Overview

The world’s first Social Darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts® experience to create a truly unique entertainment experience. Operating in major cities across the U.S. under State of Play Hospitality and in more than 30 locations worldwide, Flight Club continues to bring friends, families, and colleagues together in an upscale gaming environment. To date, over 10 million people have experienced Flight Club and over one billion darts have been thrown. Learn more at FlightClubDartsUSA.com.

Position Purpose

The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from the first impression of a warm welcome, last impression of a welcome back, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart.

Responsibilities

• Listen to the Customer
  • Greet and respond to all guests with a genuine friendly greeting and goodbye
  • Guide and educate our guests on our brand upon entry and as you usher them to their location
  • Host and assist in facilitating any tournament play
  • Build a rapport with guests, be active in assisting, and communicating requests
• Be Respectful of Company Resources
  • Ensure bathroom checks are completed, and coat check is organized
  • Maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily
  • Troubleshoot any technical issues in venue including providing updates on technology and new software rollouts
  • Perform routine maintenance on all physical components of the gaming area including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to Company standards throughout the venue
  • Ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager
• Show Urgency
  • Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
  • Accurately enter all guest information into the system and assign proper time to guests
  • Answer phones providing accurate availability and send proper information to the sales team
  • Accurately know all numbers to tables and gaming areas
  • Complete opening, closing, and running duties as assigned each shift
  • Follow all health and safety guidelines maintaining proper procedures and reporting to management any hazardous situation or incident
• Create Positive Energy
  • Visit local businesses as assigned, to provide them with swag, treats, etc., and educate them on Flight Club and invite them in
  • Learn and maintain knowledge of food, beverage, gaming, and Company procedures to standard
  • Attend training sessions and team meetings as required per department
  • Comply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shift

Requirements & Minimum Qualifications

• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years’ experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/or walk for long periods of time
• Ability to lift over 50 lbs. if necessary
• Authorized to legally work in the US
• Must be able to pass exams with a 90% or better in each of the following categories:
  • Food and Beverage
  • All issued training testing throughout employment

Ambassador Compensation & Benefits

• Hourly pay of $21-27 per hour based on experience.
• Ability to enroll in Medical, Dental, Vision and other insurance benefits (for employees who maintain full-time status)
• Paid Time Off, Sick Time, and Paid Holiday (may vary depending on state and local laws)
• Ability to enroll in 401k, Medical FSA, Commuter benefits, etc.
• Employee Discount: 50% your total bill for you and up to five guests.

Equal Opportunity Statement

Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.