AMB/ORDERS APP MANAGER - INFORMATION TECHNOLOGY

North Oaks Health System; Hammond (LA); On-site; USD 85,000 - 115,000; Full time

Job summary

North Oaks Health System seeks an AMB/ORDERS APP MANAGER to oversee application teams supporting Ambulatory, Orders, and Decision Support systems. The role focuses on planning, directing, and coordinating build activities across testing, training, and production environments.

The position requires strong communication, leadership, and Epic-related certifications, with travel to off-site locations as needed. A hospital IT background is preferred.

Qualifications

• Minimum 5 years of experience in an ambulatory setting or related clinical field.
• Epic Application certification or timely attainment as required by North Oaks.
• Excellent communication and customer service skills.
• Excellent public speaking and presentation skills.
• Proficient in Microsoft Office applications, including strong Excel skills.

Responsibilities

• Coordinate and prioritize day-to-day work effort of all Application teams.
• Establish and monitor timelines to ensure completion of work/projects.
• Set clear performance expectations for quality and hold team members accountable.
• Monitor and ensure compliance of all team members with testing and change control processes across all systems.
• Coordinate and lead projects as needed and communicate status to leadership and stakeholders.
• Maintain high customer service standards and update leadership on progress.
• Ensure orientation, training and cross-training for back-up coverage.
• Provide expertise and serve as a resource for issue resolution and system builds.

Skills

Communication

Public speaking

Interpersonal skills

Customer service

Education

Bachelor's degree in clinical or related field

Project management certification

Epic certification

Tools

Epic Applications

Microsoft Office

Excel

Job description

AMB/ORDERS APP MANAGER - INFORMATION TECHNOLOGY - 13831

US:LA:Hammond | Management (Nursing and Non-Nursing) | Full Time

Description

Status: Full Time

Shift: Monday - Friday 8:00am - 4:30pm

Exempt: Yes

Summary

Plan, direct, and coordinate activities for teams supporting applications including, but not limited to, Ambulatory (inclusive of EpicCare Link, Care Everywhere, MyChart, Healthy Planet, Haiku/Canto), Orders and Decision Support. Define goals and objectives and establish timelines for best utilization of resources. Develop and maintain project work plans and manage project resources/risks. Facilitate and manage all aspects of build related to applications across all system environments (e.g. test, training, production).

Other information

• Minimum 5 years of experience in an Ambulatory setting or other related clinical field;
• Certification in applicable Epic Application(s) or attains required certification timely as required by North Oaks;
• Excellent communication and customer service skills;
• Excellent public speaking and presentation skills;
• Proficient in Microsoft Office applications, including strong Excel skills;
• Excellent analytical and problem-solving skills;
• Strong interpersonal skills and the ability to work effectively at all levels in a collaborative team environment;
• Willing and able to travel to off-site locations to perform job responsibilities;
• College degree in clinical or other related field;
• Previous management or supervisory experience;
• Project management certification and/or experience;
• Diversified skill history preferred;
• Long periods of sitting and working at the computer and on the phone. Frequent movement throughout hospital for meetings within other departments.
• Physical Effort Required:Strength: LightPush: OccasionallyPull: OccasionallyCarry: OccasionallyLift: OccasionallySit: FrequentlyStand: OccasionallyWalk: Occasionally

Responsibilities

Duties include, but not limited to:

• 1. Coordinate and prioritize day-to-day work effort of all Application teams;
• 2. Establish and monitor timelines to ensure completion of work/projects;
• 3. Set clear performance expectations for quality and hold team members accountable;
• 4. Monitor and ensure compliance of all team members with testing and change control processes across all systems and instill the importance of identifying all potential build impacts;
• 5. Coordinate and lead projects as needed. Ensure involvement of the appropriate individuals throughout the project and communicate status of projects to applicable leadership and stakeholders;
• 6. Set and maintain high customer service standards. Proactively communicate to departmental leadership status of work and any relevant information pertaining to application teams activities;
• 7. Ensure adequate orientation, training and cross-training occurs to ensure back-up coverage exists for each team member;
• 8. Provide expertise and serve as a resource for application teams for issue resolution, system build and/or reports;
• 9. Analyze and validate workflows to implement build/optimization that supports patient safety, quality, compliance, security, and efficiency;
• 10. Assist with planning and lead system update activities for respective application teams;
• 11. Collaborate with leadership and end-users to identify opportunities for optimization of system; Maintain knowledge of applications and overall EMR system capabilities and/or limitation in order to best leverage system functionality;
• 12. Coordinate and oversee build, optimization, customization and maintenance activities of outreach applications, including but not limited to, affiliations with non-employed physician groups, online patient chart access; health information exchanges of any type and indirect remote access to providers and staff members;
• 13. Maintain knowledge of applicable interfaces and third-party applications and how each integrates with EHR applications;
• 14. Advise and train others on best use of appropriate dashboards and reports;
• 15. Work with Meaningful Use Core Group to ensure system build activities support current measures for MU and Quality Measures for EH and EP;
• 16. Plan, coordinate and review all activities of Principle Trainers to best support the training and development of educational resources and staff across the Health System;
• 17. Function as the liaison between Application teams, nursing/ancillary departments, medical staff, and other users;
• 18. Communicate and present information/ideas/concepts clearly and accurately;
• 19. Maintain professional expertise by attending seminars/courses as required, review of published literature and self-education;
• 20. Effectively address all performance issues and complete meaningful personnel evaluations in a timely manner;
• 21. Maintain professionalism and respect for others at all times;
• 22. Perform other duties as assigned;
• 23. Follow North Oaks Health System compliance programs and all regulatory guidelines.