Manager - Ambulatory Applications

Singing River Health System; Pascagoula (MS); On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Pascagoula seeks a Manager for Ambulatory Applications. The role oversees daily operations, ensures compliance with patient care standards, and connects end users with IT. Must have Epic Ambulatory Certification, leadership experience, and a related degree. The position includes a mix of office work and on-site activities, requiring strong communication skills and the ability to multi-task under pressure. This is a full-time role primarily from Monday to Friday, 8 AM to 4:30 PM, with possible after-hours needs.

Qualifications

• Must have minimum of five years' experience in information systems within healthcare.
• Experience in leadership capacity for at least two years is mandatory.
• Must demonstrate strong written and verbal communication skills.

Responsibilities

• Manage daily operations of Ambulatory Applications and Community Connect Program.
• Assist with the implementation and maintenance of clinical computer applications.
• Serve as a liaison between end users and Information Systems staff.

Skills

Epic Ambulatory Certification

Leadership experience

Customer service skills

Computer proficiency

Education

Bachelor’s degree in Healthcare, Business Administration, Information Systems, or Computer Science

Master’s degree in Business Administration or Health Administration (preferred)

Job description

Shift

Mon - Fri 8AM to 4:30PM

After hours and weekends as needed for the role

Must be Epic Ambulatory Certified with current certification documented

Must have prior Leadership experience within the last 3 years.

Location

Singing River Pascagoula Hospital

Position Overview

The Manager, Ambulatory Applications, leads, oversees, and manages of the daily operations of Ambulatory Applications and the Community Connect Program. The Manager plans, organizes, staffs, directs, and controls the functions within the department or work unit. He/She ensures that the policies, procedures and practices of the work units are in compliance with the patient care standards established by Singing River Heath System and other accrediting or regulatory agencies; and ensures the highest quality of services and product delivery is maintained by each work unit.

The Manager, Ambulatory Applications, assumes the professional responsibilities for assisting with the direction and management of activities required for the implementation and maintenance of clinical computer applications as appropriate. He/She serves as a liaison between end users and the Information Systems staff. He/She performs in-depth analysis of data models, data collection, report creation, and other technical issues associated with the use of business analytic and associated software. He/She maintains a knowledge and understanding of human-computer interfaces, applied informatics science, meaningful use and knowledge management, leadership support, socio-technical issues, informatics research, and workflow analysis. He/she works in a cooperative and consultative relationship with the Senior Leadership Team, Nurse Management Team, Ancillary Leadership, IT Department Leadership, and other disciplines under the direction of the Director of Applications & Reporting. He/she acts as a mentor, advocate, liaison, educator, resource, and troubleshooter to coordinate these activities. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

Bachelor’s degree in Healthcare, Business Administration, Information Systems, Computer Science (or related field) required. Master’s degree in Business Administration or Health Administration preferred.

License

Prefer to be currently licensed to practice in the state of Mississippi as appropriate in the field of nursing, respiratory therapy, etc.

Certifications

Current certification(s) in Epic module required at (or within the 90 days of) job start (must complete required continuing education). Various Epic certifications or Certification as Project Management Professional (PMP) from the Project Management Institute preferred. Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience

A minimum of five (5) years’ experience developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings required. Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor required. Experience leading teams of individuals and the ability to manage personnel and projects effectively required.

Minimum two (2) years’ experience in Leadership capacity required. Leading Epic teams preferred.

Reports To

Director, Applications & Reporting

Supervises

Assigned Leads and Analysts within Ambulatory Applications cost centers.

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.