Amazon Connect Transformation Analyst

Remote Jobs; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Remote Jobs is seeking a consulting professional to design, build and implement initiatives that enhance business performance using Amazon Connect and AWS services.

You will engage with clients to run requirement workshops, translate needs into technical designs, implement Connect-based contact center solutions, integrate with CRM/ITSM platforms, and collaborate with global solution teams to deliver architecture roadmaps and accelerators.

Qualifications

• Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions.
• Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
• Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms via APIs or middleware.
• Foundational knowledge of cloud security, networking, and identity management principles.
• Strong analytical, problem-solving, and client-facing consulting skills.
• Ability to work effectively in global, distributed, cross-functional teams.
• AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred.
• Hands-on experience designing, configuring, and implementing Amazon Connect solutions.
• Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.

Responsibilities

• Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
• Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
• Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
• Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.
• Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.
• Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.
• Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.
• Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.

Skills

Amazon Connect design & config

AWS Cloud services

CRM/ITSM integration

Analytical & client-facing consulting

Global cross-functional teamwork

Tools

Salesforce

ServiceNow

AWS Console

Job description

Remote Jobs is seeking a consulting professional to design, build and implement initiatives that enhance business performance using Amazon Connect and AWS services.

You will engage with clients to run requirement workshops, translate needs into technical designs, implement Connect-based contact center solutions, integrate with CRM/ITSM platforms, and collaborate with global solution teams to deliver architecture roadmaps and accelerators.