Amazon Connect & Lex CCaaS Developer

Infosys Limited; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse.

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal)

401(k) plan

Job summary

Infosys Limited in Dallas seeks a Technology Consultant 2 to contribute to CCaaS design using Amazon Connect/Lex and Bedrock, participate in end-to-end SDLC, and help deliver scalable software solutions across our engineering teams.

You will document requirements, lead design discussions, code, review, test, train users, and resolve production issues while maintaining detailed records and collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree or foreign equivalent.
• Will also consider three years of progressive experience in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Responsibilities

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions.
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
• Conduct code reviews, do changes to the codebase and maintain code repositories.
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.

Skills

End-to-end SDLC

Coding

Design discussions

Cross-functional collaboration

Education

Bachelor’s degree or foreign equivalent

Tools

Amazon Connect

Amazon Lex

AWS Bedrock

AWS Lambda

Job description

Infosys Limited in Dallas seeks a Technology Consultant 2 to contribute to CCaaS design using Amazon Connect/Lex and Bedrock, participate in end-to-end SDLC, and help deliver scalable software solutions across our engineering teams.

You will document requirements, lead design discussions, code, review, test, train users, and resolve production issues while maintaining detailed records and collaborating with cross-functional teams.