Amazon Connect Developer

Infosys Limited; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse.

Insurance (Accident, Critical Illness,

Hospital Indemnity, Legal)

401(k) plan

Job summary

Infosys Limited in Dallas seeks a Technology Consultant 2 to contribute to CCaaS design using Amazon Connect/Lex and Bedrock, participate in end-to-end SDLC, and help deliver scalable software solutions across our engineering teams.

You will document requirements, lead design discussions, code, review, test, train users, and resolve production issues while maintaining detailed records and collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree or foreign equivalent.
• Will also consider three years of progressive experience in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Responsibilities

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions.
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
• Conduct code reviews, do changes to the codebase and maintain code repositories.
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.

Skills

End-to-end SDLC

Coding

Design discussions

Cross-functional collaboration

Education

Bachelor’s degree or foreign equivalent

Tools

Amazon Connect

Amazon Lex

AWS Bedrock

AWS Lambda

Job description

Technology|Infrastructure-Contact Center|IVR Concepts

Technical Skills 2

Technical Skills 3

Overview

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.

Required Skill and Experience

Design end-to-end Contact Center as a Service (CCaaS) solutions using Amazon Connect/Lex, Bedrock.

Preferred Skill and Experience

Experience in conversational AI solutions using Amazon Lex (V1/V2), Lambda, and related AWS services

Additional Required Qualifications

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

This position may require relocation and/or travel to work/project location.

All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.