Amazon Connect Account Executive

Areti Group | B Corp™; United States; Remote; USD 74,000 - 205,000; Full time

Job summary

A leading company is seeking a dynamic Account Executive to lead business development for Amazon Connect, focusing on expanding market share and driving digital transformation in the contact center space. The role involves managing the full sales cycle, collaborating with key stakeholders, and utilizing CRM tools to track performance. Ideal candidates will have a strong background in SaaS sales, excellent communication skills, and a willingness to travel. This position offers a competitive salary and uncapped commission structure along with comprehensive benefits.

Benefits

Competitive base salary

Uncapped commission structure

Full health, dental, vision, and retirement benefits

Career growth opportunities

Qualifications

• 5+ years of quota-carrying sales experience in SaaS or cloud services.
• Proven track record of exceeding sales targets.

Responsibilities

• Drive revenue growth by identifying and closing new business opportunities.
• Manage the full sales cycle: prospecting, proposal development, and negotiation.

Skills

Communication

Negotiation

Presentation

Organizational Skills

Time Management

Education

Bachelor’s degree in Business, Technology, or a related field

Tools

Salesforce

Job description

Direct message the job poster from Areti Group | B Corp

Principal Recruitment Consultant specialising in the Conversational AI and Contact Center (CCaaS) markets

Amazon Connect Account Executive

Location:United States (Remote)

Job Type:Full-Time

About the Role:

We are seeking a dynamic, customer-focused Account Executive to lead business development and account management for Amazon Connect, AWS’s cloud-based contact center solution. This role is pivotal in expanding market share, acquiring new customers, and driving digital transformation for enterprises through intelligent, scalable contact center solutions.

Key Responsibilities:

• Drive revenue growth by identifying and closing new business opportunities for Amazon Connect across targeted industries.
• Manage the full sales cycle: prospecting, solution scoping, proposal development, contract negotiation, and close.
• Build and maintain strong relationships with key customer stakeholders, including CIOs, CTOs, Heads of Customer Experience, and Procurement leaders.
• Collaborate cross-functionally with AWS Solution Architects, Marketing, Partner Managers, and Product Teams to deliver customized, value-driven solutions.
• Serve as a trusted advisor and evangelist for Amazon Connect, demonstrating deep knowledge of contact center operations, AI/ML integrations, and cloud-based scalability.
• Conduct customer business reviews, prepare executive briefings, and deliver compelling presentations and demos.
• Utilize CRM tools (e.g., Salesforce) to manage pipeline, forecast revenue, and report on performance.
• Stay current on industry trends, competitive landscape, and emerging technologies in customer experience (CX) and cloud contact centers.

Required Qualifications:

• 5+ years of quota-carrying sales experience, preferably in SaaS, cloud services, or contact center technology.
• Proven track record of consistently exceeding sales targets.
• Experience selling to enterprise or mid-market clients in the U.S.
• Strong understanding of cloud contact center technologies and/or CX platforms.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational and time management skills.
• Willingness to travel (up to 30%) as required.

Preferred Qualifications:

• Experience selling Amazon Connect, AWS solutions, or similar platforms (e.g., Genesys, NICE, Five9, Talkdesk).
• Understanding of AWS ecosystem and cloud architectures.
• Bachelor’s degree in Business, Technology, or a related field.
• Familiarity with AI/ML-enabled contact center capabilities (e.g., sentiment analysis, real-time transcription, chatbots).

What We Offer:

• Competitive base salary and uncapped commission structure.
• Full health, dental, vision, and retirement benefits.
• Career growth opportunities within a fast-scaling team.
• Work with some of the most innovative companies and technologies in the customer experience space

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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