Amazon Ads Account Manager - Hybrid, Growth & Renewals

Personio; New York (NY); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Apple devices

Team events

Diversity and inclusive culture

Job summary

BidX is seeking an Account Manager in the US to own a portfolio of Amazon Ads clients end to end, from onboarding through renewal. You will collaborate with Customer Growth, Support, and Product teams to ensure clients receive real value beyond dashboards.

The role focuses on retention, campaign performance, and proactive client engagement. You will manage relationships across Self Service and Managed Service or similar tiers and identify growth opportunities.

Qualifications

• 2+ years in account management or similar client-facing role, ideally in SaaS, e-commerce, or digital advertising.
• Strong understanding of Amazon Advertising metrics (ACOS/TACOS/ROAS) and ability to translate data into recommendations.
• Experience with CRM and task-tracking tools and the ability to keep records accurate and up to date.

Responsibilities

• Own a portfolio of Amazon Ads clients from onboarding to renewal.
• Monitor campaign performance and proactively flag issues or opportunities.
• Translate performance data into actionable recommendations for both marketing teams and business owners.
• Handle escalations and keep clients informed throughout fixes.
• Maintain accurate CRM (HubSpot) records and task tracking (ClickUp).
• Identify upsell and expansion opportunities within your book of business.
• Collaborate with Product to represent client feedback internally.
• Support onboarding of new accounts with the Customer Onboarding Specialist.

Skills

Account management

SaaS

Amazon Advertising

English proficiency

Communication

Tools

HubSpot

ClickUp

Job description

BidX is seeking an Account Manager in the US to own a portfolio of Amazon Ads clients end to end, from onboarding through renewal. You will collaborate with Customer Growth, Support, and Product teams to ensure clients receive real value beyond dashboards.

The role focuses on retention, campaign performance, and proactive client engagement. You will manage relationships across Self Service and Managed Service or similar tiers and identify growth opportunities.