Amazon Ads Account Manager: Growth & Retention Partner

BidX - Scale Marketplace Ads; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Apple devices

Claude Premium Subscription

Team events

Job summary

BidX - Scale Marketplace Ads in the US is seeking an Account Manager to own a portfolio of Amazon Ads clients from onboarding through renewal. You will optimize campaigns, report performance, and drive client value as a true partner.

You will collaborate with Growth, Support and Product teams, maintain HubSpot and ClickUp records, and identify upsell opportunities. Fluency in English is required; German is a plus. Hybrid work and Claude Premium Subscription are provided.

Qualifications

• 2+ years in account management, client success, or a similar client-facing role in SaaS, e-commerce, or digital advertising.
• Working knowledge of Amazon Advertising (Sponsored Products/Brands/Display, DSP) and core metrics like ACOS/TACOS/ROAS; hands-on Seller Central or Amazon Ads Console experience.
• Ads console experience is a strong plus.
• Comfortable owning outcomes, not just tasks; you notice when something's off before the client emails you.
• Clear, confident communicator in English (client base spans DE and international markets).
• Organized under pressure: you can manage a full portfolio of accounts without letting anything slip through the cracks.
• Experience with CRM/task tools (HubSpot, ClickUp, or similar); comfortable picking up new internal tools quickly.
• A collaborative streak - you're quick to loop in the right internal team rather than sitting on a problem.
• Excellent knowledge of English (German is a nice add-on).

Responsibilities

• Manage a portfolio of Amazon advertising accounts across Self Service and Managed Service tiers, owning the relationship from onboarding through renewal
• Monitor campaign performance (ACOS, TACOS, ROAS, Share of Voice) and proactively flag issues or opportunities - don't wait for the client to notice first
• Translate performance data into clear, actionable recommendations for both marketing-savvy stakeholders and non-technical business owners
• Handle escalations calmly and quickly; loop in dev, product, or leadership when a fix requires it, and keep the client informed the whole way
• Keep CRM records (HubSpot) and task tracking (ClickUp) accurate and up to date - no orphaned tasks, no stale notes
• Identify upsell and expansion opportunities within your book of business
• Collaborate with Product on feature gaps or bugs your clients hit, and represent the client's voice internally
• Support onboarding of new accounts alongside our Customer Onboarding Specialist

Skills

Account management

Amazon Advertising

Performance analytics

English communication

Team collaboration

Tools

HubSpot

ClickUp

Amazon Ads Console

Seller Central

Job description

BidX - Scale Marketplace Ads in the US is seeking an Account Manager to own a portfolio of Amazon Ads clients from onboarding through renewal. You will optimize campaigns, report performance, and drive client value as a true partner.

You will collaborate with Growth, Support and Product teams, maintain HubSpot and ClickUp records, and identify upsell opportunities. Fluency in English is required; German is a plus. Hybrid work and Claude Premium Subscription are provided.