Amazon Account Manager

GigaBrain; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

This innovative firm is seeking a dedicated professional to enhance client satisfaction and retention while overseeing operations. In this pivotal role, you will build lasting relationships with clients, ensuring their needs are met and their journeys are smooth. You'll lead retention efforts, monitor performance, and recommend strategic improvements. With a strong emphasis on accountability and continuous growth, this position offers the chance to thrive in a supportive environment that values your contributions. If you're passionate about client success and eager to grow in the advertising industry, this is the perfect opportunity for you.

Benefits

401(k) with employer match

Health Benefits (Medical, Dental, Vision)

Unlimited Paid Time Off

7 Paid Company Holidays

Opportunity to build your own Amazon business

Qualifications

• 3+ years of experience with Amazon Seller Central or similar knowledge.
• 2+ years of management experience in a fast-paced environment.

Responsibilities

• Build and maintain long-term relationships with clients.
• Monitor client milestones and ensure timely completion of tasks.

Skills

Amazon Seller Central Experience

Project Management

Client Relationship Management

Communication Skills

Adaptability

Tools

Zoom

Slack

ClickUp

Job description

You have to fill out the form given on the link below in order to be eligible for the job.

Here is the Link:

To apply for this position, fill up this form:

Application Form

and upload your Resume.

Job Description:

This role focuses on client satisfaction and client retention to build loyalty while overseeing operations.

This role acts as a key operations role and will be in the public of Gigabrain.

Day to Day Duties:

• Build and maintain long-term relationships with clients.
• Oversee client milestones – Monitor the 30, 60, 90 day progress of the client.
• Complete all client tasks timely.

Milestone Operations – Brand Management:

• Verify pain points are resolved, discover ongoing pain points.
• Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
• Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
• Recommend improvements to clients’ strategy.
• Ensure that client requirements are met and tasks to fulfill clients' contracts are completed respective of timelines.
• Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly.
• Regularly monitor and report on clients’ performance and ensure goals are met.
• Perform Account Audits and Onboarding Audits.
• Complete Board Review check every other week.
• Review the following:
• Design Tiers are being met and have in-progress work.
• Client Board has sufficient amount of work being done in each Mother Section (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Flat Files, etc.).
• Tasks are being completed in a reasonable amount of time.
• Tasks are having actions complete and not continuously pushed back.
• Brand Manager is progressing on Milestone Tasks.
• For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.

Ensure ClickUp Profiles are consistently updated correctly.

Ensure the onboarding process is seamless.

Ensure the offboarding process is seamless and appropriately documented.

Ensure the team completes training videos when released.

Responsible for the operation of completing Amazon Audits and the Amazon Assist Desk.

Ensure Amazon PODs understand their churn every month.

Establish clear communication between Account Managers and clients.

KPIs:

• 90% of Amazon Clients need to hit 100% of their ad spend budget.
• Less than 7.5% churn per month for the entire Amazon department district 1.
• 90% of Audits get completed and followed up within 5 business days.
• 30% of our Active Clients have left a review on Google.
• 30% of clients are billed for bonuses.
• 95% of clients successfully launch within 7 business days of starting with us.
• Less than 20% of client offboarding is negative feedback.

Core Values of Gigabrain:

• Extreme Ownership
• Problems are fun and solvable
• 1% Better Everyday
• Accountability
• Moral Person
• Best Thought Wins
• One Life (Let's have impact)
• Value in everything you do

Qualifications:

• 3+ years of Amazon Seller Central Experience or comparable knowledge/experience.
• 2 years of agency experience preferred.
• 2+ years of management experience.
• Comfortable in a fast-changing environment.
• Well versed with workplace tools such as Zoom, Slack, and Clickup.
• Excel at and love project management.
• Comfortable taking responsibility for client accounts and conducting client calls.

Growth Path of Eventual Responsibilities:

• Taking over bigger projects and tasks.
• A wide range of opportunities to learn from people in the Advertising/Marketing industry.
• Participation in continuing career development.
• Grow into a mentor and advisor to colleagues.
• Establish an excellent reputation in the chosen industry/field.

This position offers a competitive remuneration salary.

401(k) with up to 4% employer match after 12 months of employment.

Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment.

Unlimited Paid Time Off.

7 Paid Company Holidays.

You can have your own Amazon selling business and utilize company resources to build your account.

To move to the next round, you MUST fill out this link.

This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 6 - 11 am PST are mandatory, over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls.

Note: If you don’t think you meet all the criteria, but still are interested in the job, please apply. Nobody checks every box. We prioritize flexible candidates willing to learn and grow professionally.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Advertising Services