AM Strategy & Growth Associate

theguarantors-open-positions; New York (NY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Impact in fast growing company

Medical, dental, & vision insurance

Health savings account with employer

Flexible spending accounts (healthcare

dependent care

commuter

401(k)

Generous PTO and paid holidays

In-office lunch Perk

Flexible working hours

Paid parental leave

Disability coverage

Job summary

TheGuarantors is a fintech company in NYC seeking a Commercial Strategy Associate focused on AM Strategy to shape how we grow existing customer relationships and strengthen our Account Management organization. You will work with AM leadership to translate data into growth initiatives and collaborate across Sales, Product, Risk, Pricing, Data, Marketing, and Operations.

You’ll move beyond analysis to become an operator, joining client discussions and business reviews to turn insights into

Qualifications

• 2+ years of experience in management consulting, strategy, business operations, or another role requiring strong business judgment, analytical thinking, and a track record of execution.
• Strong analytical and structured problem-solving skills, with the ability to identify opportunities and translate customer and commercial insights into action.
• Comfort navigating ambiguity and creating structure where none exists.
• An ownership mindset and a track record of driving work from idea through execution.
• Excellent written and verbal communication skills, with the ability to build credibility and influence stakeholders across the organization.
• Strong interpersonal instincts and an interest in developing direct customer relationships; comfort joining client-facing discussions and business reviews is important for success in the role.
• An interest in how high-performing Account Management organizations operate and a desire to improve customer growth and commercial effectiveness through thoughtful strategy and execution.
• Exceptional attention to detail and a commitment to producing high-quality work

Responsibilities

• Partner closely with Account Managers and AM leadership to identify challenges, evaluate opportunities, and implement high-impact improvements to drive customer growth, improve retention, and strengthen the effectiveness of our Account Management organization
• Develop strategies that improve how we segment customers, allocate Account Management resources, and determine the right product offerings and engagement model for different parts of our portfolio
• Translate insights from individual customers and customer segments into commercial strategies and initiatives that improve how we serve and grow our customer base
• Help build customer-facing materials and strategic communications for our largest partnerships
• Collaborate across Sales, Product, Risk, Pricing, Data, Marketing, and Operations to address customer needs, remove barriers to growth, and improve how we serve customers
• Develop and improve the strategies, tools, and operating approaches that support effective customer planning, business reviews, executive engagement, and growth initiatives
• Develop a firsthand understanding of customer priorities by joining client discussions and business reviews, and translate those insights into broader commercial strategies and improvements
• Analyze customer and portfolio performance to identify trends, uncover opportunities for expansion or deeper engagement, and inform strategic decision-making

Skills

Analytical thinking

Structured problem solving

Ownership mindset

Written and verbal communication

Interpersonal skills

Client-facing discussions

Strategic thinking

Job description

TheGuarantors is a fintech company in NYC seeking a Commercial Strategy Associate focused on AM Strategy to shape how we grow existing customer relationships and strengthen our Account Management organization. You will work with AM leadership to translate data into growth initiatives and collaborate across Sales, Product, Risk, Pricing, Data, Marketing, and Operations.

You’ll move beyond analysis to become an operator, joining client discussions and business reviews to turn insights into