AM Server | Neenah Doubletree

Neenah Doubletree; Neenah (WI); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Base pay + tips

Banquet events with gratuity share

Full-time benefits available

Job summary

The Forge Kitchen & Parlor at DoubleTree by Hilton Neenah is seeking a hospitality associate to take orders, prepare drinks and meals, and maintain cleanliness and stock. You will follow safety procedures and hotel specifications while delivering courteous service to guests.

This full-time role requires flexible scheduling, including weekends. Experience in F&B is preferred, with ServSafe training a plus; bilingual English/Spanish is beneficial for guest interactions.

Qualifications

• High school diploma or equivalent required.
• Experience in Restaurant / Food & Beverage preferred.
• Able to read safety rules and operation manuals.
• Able to communicate with guests and coworkers clearly.
• ServSafe or food safety training a plus.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities for guests is helpful.

Responsibilities

• Take orders, prepare and serve beverages and meals to guests according to hotel specifications.
• Maintain stock, supplies and cleanliness of outlet and equipment.
• Ensure compliance with daily operations and safety procedures.
• Respond to guest issues and coordinate with management and staff.
• Work flexible schedule including weekends and holidays.

Skills

Communication skills

Guest service

Bilingual English/Spanish

Education

High school diploma or equivalent

ServSafe certification / food safety training

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Maintains and abides by standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Other duties as assigned.

Responsibilities

Take orders, prepare, and serve alcoholic, non-alcoholic beverages and meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment.

Qualifications

• Minimum one year of experience in the Restaurant / Food and Beverage field.
• Minimum state age requirement to serve alcoholic beverages.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent
• ServSafe and/or food safety training a plus.
• Familiarity with food and beverage cost controls.
• Ability to accurately compute basic mathematical calculations.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

What does The Forge Kitchen & Parlor and Shaner offer you?

• Fun and rewarding position
• Full time benefits available
• $12/hr base pay plus tips with minimum cumulative pay of $16/hr
• Opportunities to work banquet events with gratuity share
• Employee recognition monthly

About the Team

Shaner Hotels has an exciting opportunity at the DoubleTree by Hilton Neenah! Located near the scenic Neenah Riverwalk, our hotel offers guests a contemporary and comfortable stay in the heart of downtown Neenah, Wisconsin.

The DoubleTree by Hilton Neenah features The Forge Kitchen and Parlor, offering delicious American cuisine along with an impressive selection of craft beers, bourbons, scotches, and handcrafted cocktails. With a vibrant downtown location and a commitment to exceptional service, this is the ideal destination for guests visiting the Neenah area.

If you're passionate about hospitality and looking for an opportunity to grow your career, DoubleTree by Hilton Neenah is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to creating memorable guest experiences, delivering outstanding service, and building a rewarding hospitality career.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236353
• Posting Date 07/24/2026, 03:19 PM
• Locations 123 E Wisconsin Ave, Neenah, WI, 54956, US
• Full Time or Part Time Full-Time/Part-Time