AM Server (6am-12pm)

Renaissance-Des-Moines; Des Moines (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Renaissance Des Moines Savery Hotel in Des Moines, IA seeks an AM Server to greet guests, present menus, and ensure smooth dining service under StepStone Hospitality. You will memorize daily specials, maintain etiquette, relay orders to the kitchen, and assist with bill settlement while coordinating with team for guest satisfaction.

The role requires physical stamina, accuracy with cash handling, and adherence to safety standards in a fast-paced hotel restaurant environment.

Qualifications

• Experience in hospitality or food service.
• Ability to lift 50 pounds.
• Ability to push, bend, stoop, reach.
• Good communication and listening skills.
• Willingness to learn and follow safety procedures.

Responsibilities

• Greet guests warmly and assist host/hostess in seating.
• Present menu, answer questions, and suggest items and wines.
• Memorize menu selections and daily specials; know ingredients.
• Use proper etiquette and seating procedures; ladies first.
• Write or memorize orders and relay to kitchen using POS.
• Observe guests to fulfill requests and determine when to clear tables.
• Total bill and process payment or send to cashier.
• Ladle soup, portion desserts, brew coffee; keep counters clean.
• Notify a manager of guest complaints; maintain service areas.

Skills

Customer service

Cash handling

POS system

Food service

Tools

Office software

Job description

Description

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic, experienced and motivated individual for the position of AM Server at our StepStone Hospitality managed hotel. As a Server, you will perform a variety of food service functions and maintain clean and sanitary conditions of service area, facilities and equipment.

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Ask department telephone using proper telephone etiquette
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

Requirements

• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are an Equal Opportunity Employer - EOE/M/F/D/V