AM Room Attendant

The Ivy Hotel; Baltimore (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Life insurance

Retirement plan

Paid vacation

Staff meals

Job summary

The Ivy Hotel in Baltimore is seeking a dedicated AM Room Attendant to maintain guest rooms and public areas to the highest standards. Previous hotel housekeeping experience is required, with a strong focus on detail and guest satisfaction.

You will clean and prepare rooms, restock amenities, report maintenance issues, and collaborate with team members to ensure swift turnover. Flex shifts and physical stamina are essential in this role.

Qualifications

• Proven experience as a Room Attendant in a hotel setting is required.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and professional demeanor.
• Ability to work with minimal supervision and manage time effectively.
• Stand, walk, and lift during the shift; weekend/holiday availability.

Responsibilities

• Clean and prepare guest rooms according to standards.
• Maintain cleanliness of common spaces and back-of-house areas.
• Restock amenities and report maintenance issues promptly.
• Handle guest requests professionally and maintain confidentiality.
• Collaborate with team for efficient room turnover; follow safety protocols.

Skills

Hotel housekeeping

Attention to detail

Customer service

English proficiency

Time management

Team player

Physical stamina

Job description

Company Description

The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 2nd consecutive year. We pride ourselves on our execution and delivery of the absolute best in service, cuisine and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunity to grow and learn and build a career.

Company Description

The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 2nd consecutive year. We pride ourselves on our execution and delivery of the absolute best in service, cuisine and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunity to grow and learn and build a career.

Job Description

We are seeking a dedicated and detail-oriented AM Room Attendant to join our team in Baltimore, United States. As an AM Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and pleasant stay by maintaining the highest standards of cleanliness in our hotel rooms and common areas. Candidate must have hotel housekeeping experience.

• Clean and prepare guest rooms according to established standards
• Maintain the cleanliness of hotel common spaces and "back of house" areas
• Ensure all rooms are properly stocked with necessary amenities
• Report any maintenance issues or deficiencies to the appropriate department
• Handle guest requests promptly and professionally
• Maintain the confidentiality and security of all guest rooms
• Collaborate with team members to ensure efficient room turnover
• Adhere to all safety and sanitation protocols
• Perform any additional tasks as requested by management

Qualifications

• Proven experience as a Room Attendant in a hotel setting a must.
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently with minimal supervision
• Strong time management and prioritization skills
• Physical stamina to stand, walk, and lift throughout the shift
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of standard cleaning procedures and products
• Ability to follow instructions and adhere to safety guidelines
• Basic English language proficiency for effective communication
• Team-oriented mindset with a willingness to assist colleagues as needed

Additional Information

Benefits:

• Medical and dental insurance
• Short- and long-term disability insurance
• Basic and optional life insurance
• Retirement savings plan
• Paid vacation and holidays
• Staff meals
• Hospitality and retail perks
• Supportive staff culture and opportunities for professional growth

The Ivy Hotel is an Equal Opportunity Employer. Employment offers are contingent upon successful completion of a background check conducted in accordance with applicable federal, state, and local laws.