AM Room Attendant

Relais & Châteaux; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

The Ivy Hotel in Baltimore is seeking an AM Room Attendant to uphold the highest standards of cleanliness in guest rooms and public spaces. Previous hotel housekeeping experience is required to join our team.

As part of our housekeeping crew, you will clean rooms, restock amenities, assist guests, and report maintenance issues with a focus on safety and discretion. Weekend and holiday shifts may be involved.

Qualifications

• Proven experience as a Room Attendant in a hotel setting.
• Strong attention to detail and commitment to high cleanliness standards.
• Excellent customer service with a friendly and professional demeanor.
• Ability to work efficiently with minimal supervision.
• Physical stamina and flexibility to work weekends and holidays.

Responsibilities

• Clean and prepare guest rooms according to established standards.
• Maintain the cleanliness of hotel common spaces and back of house areas.
• Ensure rooms are stocked with necessary amenities.
• Report maintenance issues or deficiencies to the appropriate department.
• Handle guest requests promptly and professionally.
• Maintain confidentiality and security of all guest rooms.
• Collaborate with team members to ensure efficient room turnover.
• Adhere to all safety and sanitation protocols.
• Perform any additional tasks as requested by management.

Skills

Attention to detail

Customer service

Time management

English proficiency

Job description

The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 2nd consecutive year. We pride ourselves on our execution and delivery of the absolute best in service, cuisine and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunity to grow and learn and build a career.

We are seeking a dedicated and detail-oriented AM Room Attendant to join our team in Baltimore, United States. As an AM Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and pleasant stay by maintaining the highest standards of cleanliness in our hotel rooms and common areas. Candidate must have hotel housekeeping experience.

• Clean and prepare guest rooms according to established standards
• Maintain the cleanliness of hotel common spaces and "back of house" areas
• Ensure all rooms are properly stocked with necessary amenities
• Report any maintenance issues or deficiencies to the appropriate department
• Handle guest requests promptly and professionally
• Maintain the confidentiality and security of all guest rooms
• Collaborate with team members to ensure efficient room turnover
• Adhere to all safety and sanitation protocols
• Perform any additional tasks as requested by management

Qualifications

• Proven experience as a Room Attendant in a hotel setting a must.
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently with minimal supervision
• Strong time management and prioritization skills
• Physical stamina to stand, walk, and lift throughout the shift
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of standard cleaning procedures and products
• Ability to follow instructions and adhere to safety guidelines
• Basic English language proficiency for effective communication
• Team-oriented mindset with a willingness to assist colleagues as needed

Additional Information

Individuals without hotel housekeeping experience will not be considered.