AM Room Attendant

Relais & Châteaux; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A prestigious hotel group in Baltimore seeks a dedicated AM Room Attendant to maintain high cleanliness standards for guest rooms and common areas. The ideal candidate has proven hotel housekeeping experience and excellent customer service skills. Responsibilities include cleaning and preparing rooms, maintaining common spaces, and adhering to safety protocols. Candidates must be detail-oriented, efficient, and flexible to work various shifts.

Qualifications

• Proven experience as a Room Attendant in a hotel setting a must.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Excellent customer service skills with a friendly and professional demeanor.

Responsibilities

• Clean and prepare guest rooms according to established standards.
• Maintain the cleanliness of hotel common spaces and 'back of house' areas.
• Ensure all rooms are properly stocked with necessary amenities.

Skills

Attention to detail

Customer service

Time management

Team-oriented

Job description

The Ivy Hotel is a Michelin Key hotel, having been awarded 2 Michelin Keys for the 2nd consecutive year. We pride ourselves on our execution and delivery of the absolute best in service, cuisine and ambiance. We are proud of creating a culture that includes everyone as family, expects everyone to work diligently to help achieve our goals, and offers opportunity to grow and learn and build a career.

Job Description

We are seeking a dedicated and detail-oriented AM Room Attendant to join our team in Baltimore, United States. As an AM Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and pleasant stay by maintaining the highest standards of cleanliness in our hotel rooms and common areas. Candidates must have hotel housekeeping experience.

• Clean and prepare guest rooms according to established standards
• Maintain the cleanliness of hotel common spaces and "back of house" areas
• Ensure all rooms are properly stocked with necessary amenities
• Report any maintenance issues or deficiencies to the appropriate department
• Handle guest requests promptly and professionally
• Maintain the confidentiality and security of all guest rooms
• Collaborate with team members to ensure efficient room turnover
• Adhere to all safety and sanitation protocols
• Perform any additional tasks as requested by management

Qualifications

• Proven experience as a Room Attendant in a hotel setting a must
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Ability to work efficiently with minimal supervision
• Strong time management and prioritization skills
• Physical stamina to stand, walk, and lift throughout the shift
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of standard cleaning procedures and products
• Ability to follow instructions and adhere to safety guidelines
• Basic English language proficiency for effective communication
• Team-oriented mindset with a willingness to assist colleagues as needed

Additional Information

Individuals without hotel housekeeping experience will not be considered.