AM/PM Server

Pacific Hospitality Group; Huntington Beach (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Pacific Hospitality Group in Huntington Beach, CA is seeking a dining room associate to assist guests with food and beverage selections, enter orders in the POS, and ensure a premium dining experience. You will balance payments and maintain a clean, welcoming environment according to hotel standards.

The role requires at least one year of food service experience, knowledge of service etiquette, and strong communication. Local applicants preferred; equal opportunity employer.

Qualifications

• One year of food service experience, preferably in hotel/resort.
• Knowledge of food/beverage prep, service standards and etiquette.
• Strong guest relation and communication skills.

Responsibilities

• Assist guests in selecting food and beverages, present menu and explain selections.
• Enter orders in POS, note dietary needs and requests.
• Keep kitchen informed on meal progression and balance payments.
• Maintain cleanliness and restock work areas.
• Prepare dining room setups and ensure safety and sanitation standards.
• Provide high-level dining experience and handle guest concerns.

Skills

Food service experience

Guest relations

Communication skills

Education

Food Handlers Card

Tools

POS system

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $16.90 an hour.

What You Will Accomplish

• Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Completes side work before, during and after shift.
• Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensure minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

What You Will Bring

• One year of food service experience, preferably in a hotel/resort environment
• Knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction

Great If you have

• Valid current Food Handlers Card and RBS Certification (Responsible Beverage Service) or willingness and ability to obtain one within 30 days of employment
• Ability to learn and use POS computer systems used at the hotel.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.