AM Lead Server — Guest Experience Leader

Hyatt Hotels Corporation; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Discounted family room rates

Free parking

Generous Paid Time Off

Headspace wellbeing

Retail discounts

Job summary

Perseid in Houston is seeking an AM Lead Server to deliver warm, attentive service and lead front-of-house colleagues. This working-leader role blends table service with on-the-floor direction, training, and guest satisfaction across shifts.

You will demonstrate strong food and beverage knowledge, support culinary-restaurant operations, and may assist other outlets for training or events as needed.

Qualifications

• 2+ years of serving experience required; upscale or high-volume experience preferred.
• Prior leadership or trainer experience a plus.
• Strong communication and interpersonal skills.
• Lead by example with professionalism, positivity, and teamwork.
• Proficient with POS systems and basic cash-handling procedures.
• Able to stand/walk for extended periods and lift up to 25 lbs.

Responsibilities

• Provide warm, attentive, and knowledgeable service to all guests.
• Greet, seat, and serve guests according to service standards.
• Anticipate guest needs and address concerns promptly and professionally.
• Maintain a high level of product knowledge, including menus, specials, wine, and beverages.
• Serve as the point of contact for servers, hosts, and support staff during shifts.
• Assist in training new servers on service standards, POS usage, and guest-service expectations.
• Conduct pre-shift meetings with updates, specials, and service reminders when assigned.
• Support team members during peak periods to ensure timely service.
• Coach colleagues to correct service gaps or reinforce standards.
• Oversee table assignments, pacing, and section flow to maintain balanced workloads.
• Ensure side work, opening, and closing duties are completed accurately and on time.
• Maintain cleanliness and organization of dining areas and service stations.
• Perform quality checks on orders before delivery to guests.
• Assist with inventory counts, supply restocking, and linen management as needed.
• Process orders, payments, and adjustments accurately in the POS system.
• Assist with voids, comps, and guest checks as authorized by management.
• Report any operational or guest-service issues to management promptly.

Skills

Leadership

Communication

Guest service

Training

Interpersonal

POS usage

Cash handling

Tools

POS systems

Job description

Perseid in Houston is seeking an AM Lead Server to deliver warm, attentive service and lead front-of-house colleagues. This working-leader role blends table service with on-the-floor direction, training, and guest satisfaction across shifts.

You will demonstrate strong food and beverage knowledge, support culinary-restaurant operations, and may assist other outlets for training or events as needed.