AM Houseperson

CSM Corporation; Minneapolis, Northern (MN, KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability

Long-term disability

401(k) with company match

Tuition reimbursement

Hotel discounts

Paid time off

Job summary

Renaissance Minneapolis Hotel, The Depot in Minneapolis, MN is seeking a detail-oriented Housekeeping Associate to cleanse hotel public areas and stock supplies. You will assist housekeepers and guests with friendly, professional service while complying with health regulations to ensure guest satisfaction.

Responsibilities include delivering housekeeping items to guest rooms, maintaining a safe work area, and collaborating with other departments.

Qualifications

• Housekeeping/laundry experience preferred.
• Attention to detail and customer focus in a fast-paced environment.
• Maintains predictable and reliable attendance.
• Ability to lift up to 50 pounds consistently.
• Ability to move throughout the hotel (standing, walking, kneeling, bending).

Responsibilities

• Clean hotel public spaces and maintain cleanliness standards.
• Stock housekeeping supplies and linen as needed.
• Deliver housekeeping items to guest rooms.
• Ensure guest satisfaction with housekeeping service at the property.
• Respond to guest requests promptly and professionally.
• Collaborate with other departments as necessary.
• Follow safety regulations and company procedures.

Skills

Housekeeping experience

Attention to detail

Customer service

Team player

Safety awareness

Education

High school diploma or GED

Job description

Renaissance Minneapolis Hotel, The Depot | CSM Lodging Services
Minneapolis, MN 55401, USA

Description

This position is responsible for cleaning and maintaining public spaces and stocking housekeeping supplies. Assists housekeepers and guests as needed by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction.

• Responsible for cleaning hotel public spaces
• Stocks housekeeping supplies and linen
• Responsible for delivering housekeeping related items to guest rooms
• Accountable for guest satisfaction as it pertains to housekeeping service at the property
• Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest
• Works as a team player and actively contributes to the efforts of other departments as necessary
• Understands and follows the company guest service recovery program
• Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Reports all maintenance needs and service issues
• Knowledgeable on the safe use of chemicals utilized within the housekeeping department
• Follows all company procedures for guest/employee incidents
• Knowledgeable of hotel emergency procedures
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
• Attends all required department and hotel meetings
• Responsible for proper use of all equipment and supplies

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

Education: High school diploma or GED preferred

Experience/Knowledge/Skills/Abilities:

• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail].

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.