AM BOH Shift Leader

Workstream; Northville (MI); On-site; USD 20,664,000 - 24,796,800; Full time

Benefits offered by this job

Free employee meal

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Job summary

Chick-fil-A is seeking a Back of House Opening Shift Leader to guide all back‑of‑house operations for the opening shift, coordinating with the Front of House Leader to meet staffing, service speed, and guest experience goals.

The role emphasizes real‑time decision making, coaching team members, upholding Chick-fil‑A standards, and maintaining safety and quality across breakfast and lunch periods. This position offers a collaborative, growth‑oriented environment.

Qualifications

• Previous supervisory or shift management experience.
• Restaurant or quick‑service leadership experience preferred.
• Demonstrated ability to lead and coach a team in a fast‑paced environment.
• Strong communication and organizational skills.
• Ability to make sound decisions under pressure.
• Commitment to food safety, quality, and operational excellence.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• Positive attitude, servant leadership mindset, and a desire to develop others.

Responsibilities

• Lead and direct Back of House operations during opening and breakfast/lunch service.
• Assess business needs throughout the shift and assign team members to positions that best support operational success.
• Coach, motivate, and develop team members through real‑time feedback and accountability.
• Partner with the Front of House Shift Leader to communicate business needs, staffing adjustments, and operational priorities.
• Maintain the highest standards of food safety, food quality, cleanliness, and operational procedures.
• Monitor production levels and make proactive adjustments to meet changing business demands.
• Ensure team members are following recipes, procedures, and Chick-fil‑A standards.
• Balance food quality, speed of service, accuracy, and team care when making operational decisions.
• Identify operational challenges and implement solutions to keep the shift running smoothly.
• Foster a positive, encouraging work environment where team members feel supported and empowered.

Skills

Leadership

Shift management

Food safety

Communication

Organizational skills

Decision making

Team coaching

Attitude/people oriented

Job description

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job description

The Back of House Opening Shift Leader is responsible for leading all back‑of‑house operations during their assigned shift. Rather than creating schedules, this leader evaluates the needs of the business in real time and strategically positions team members to maximize efficiency, food quality, food safety, and speed of service.

This role works in close partnership with the Front of House Shift Leader to anticipate business needs, adjust staffing throughout the shift, communicate priorities, and ensure both teams are working together to provide an exceptional guest experience.

Key Responsibilities

• Lead and direct Back of House operations during opening and breakfast/lunch service.
• Assess business needs throughout the shift and assign team members to positions that best support operational success.
• Coach, motivate, and develop team members through real‑time feedback and accountability.
• Partner with the Front of House Shift Leader to communicate business needs, staffing adjustments, and operational priorities.
• Maintain the highest standards of food safety, food quality, cleanliness, and operational procedures.
• Monitor production levels and make proactive adjustments to meet changing business demands.
• Ensure team members are following recipes, procedures, and Chick-fil-A standards.
• Balance food quality, speed of service, accuracy, and team care when making operational decisions.
• Identify operational challenges and implement solutions to keep the shift running smoothly.
• Foster a positive, encouraging work environment where team members feel supported and empowered.

Qualifications

• Previous supervisory, leadership, or shift management experience required.
• Restaurant or quick‑service leadership experience strongly preferred.
• Demonstrated ability to lead and coach a team in a fast‑paced environment.
• Strong communication and organizational skills.
• Ability to make sound decisions under pressure.
• Commitment to food safety, quality, and operational excellence.
• Ability to prioritize multiple responsibilities while maintaining attention to detail.
• Positive attitude, servant leadership mindset, and a desire to develop others.
• Ideal availability 5:30am–2:30pm

Successful Shift Leaders think beyond completing tasks—they anticipate needs, solve problems before they become obstacles, and inspire their team to perform at a high level. They understand that every decision impacts the guest experience, the team's success, and the overall operation. They lead with confidence, humility, accountability, and care, creating an environment where both people and performance thrive.

Our Benefits Include

• Free employee meal while working
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay