Alumni Events & Engagement Coordinator

Union College (NY); City of Schenectady (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Vacation, sick, and personal time

Winter recess break

Medical, dental, and vision

On-campus fitness facility access

403(b) retirement plan

Tuition exchange

Job summary

Union College in Schenectady, NY seeks a Program Assistant in the Office of Alumni & Parent Engagement to provide administrative support and help staff coordinate major events such as Homecoming, Family Weekend and Reunion. This onsite role offers a 40-hour work week, Monday–Friday, with a non-exempt, full-time status.

The hourly rate is $20.00, and benefits include extensive time off, health coverage, and a 403(b) plan.

Qualifications

• Associates degree and/or relevant education, training, certifications, and/or work experience required.
• Strong oral and written communication skills, including attention to detail.
• Proficient in using a range of business office software applications and systems, including experience navigating a CRM and working knowledge of Microsoft Excel.
• Able to collaborate effectively with colleagues across the College to achieve shared goals and objectives.
• Able to exercise exceptional judgment, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations.
• Able to work in a fast-paced environment and be self-motivated with the ability to manage multiple projects simultaneously.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.
• Strong oral and written communication skills, including attention to detail.
• Able to anticipate, deliver on, and exceed the expectations of alumni, students, guests, and colleagues.

Responsibilities

• Customer Service: Provides outstanding customer service as the first point of contact for the Office of Alumni & Parent Engagement. Fields and troubleshoots requests while working closely with all offices within College Relations and the entire institution.
• Event Registration: Builds events using Anthology and manages the online registration process for major alumni events on campus and regional events; pulls reports, logs registrations, processes payments, and sends confirmations.
• Class Correspondents: Serves as the primary point of contact for class correspondents, who compile updates for publication in the alumni magazine.
• APE Operations: Uses the online system to reconcile purchases for team members; monitors department email and phones to field inquiries; enters contact reports and maintains records; prepares travel materials.
• General: Participates in developing and executing an annual strategic plan for the Office of Alumni & Parent Engagement; staffs events and supports colleagues during crunch times.

Skills

CRM experience

Excel knowledge

Communication skills

Team collaboration

Attention to detail

Education

Associates degree or equivalent

Tools

Microsoft Office Suite

Job description

Union College in Schenectady, NY seeks a Program Assistant in the Office of Alumni & Parent Engagement to provide administrative support and help staff coordinate major events such as Homecoming, Family Weekend and Reunion. This onsite role offers a 40-hour work week, Monday–Friday, with a non-exempt, full-time status.

The hourly rate is $20.00, and benefits include extensive time off, health coverage, and a 403(b) plan.