Alumni Engagement & Events Coordinator

Union College; City of Schenectady (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Generous vacation, sick, personal time

Winter recess break

Healthcare: Medical, Dental, Vision

On-campus fitness facility access

403(b) retirement plan

Tuition exchange

Job summary

Union College in Schenectady, NY, is seeking a Program Assistant for the Office of Alumni & Parent Engagement. This onsite role provides administrative support, staff coverage for Homecoming, Family Weekend and ReUnion events, and serves as a front-line contact for alumni and parents.

The position emphasizes event coordination, CRM usage, and strong customer service. Work days are Mon–Fri, 8:00 am–5:00 pm, 40 hrs/week, non-exempt, with no relocation or visa sponsorship.

Qualifications

• Associates degree and/or a combination of relevant education, training, certifications, and/or work experience required.
• Strong oral and written communication skills, including attention to detail.
• Proficient in using a range of business office software applications and systems, including experience navigating a CRM and working knowledge of Microsoft Excel.
• Able to collaborate effectively with colleagues across the College to achieve shared goals and objectives.
• Able to exercise exceptional judgment, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations.
• Able to work in a fast-paced environment and be self-motivated with the ability to manage multiple projects simultaneously.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.
• Strong oral and written communication skills, including attention to detail.
• Able to anticipate, deliver on, and exceed the expectations of alumni, students, guests, and colleagues.

Responsibilities

• Customer Service: Provides outstanding customer service as the first point of contact for the Office of Alumni & Parent Engagement.
• Event Registration: Builds events using Anthology and manages the online registration process for major alumni events on campus (i.e. ReUnion, Homecoming and Family Weekend) and regional and affinity events.
• Class Correspondents: Serves as the primary point of contact for class correspondents, who compile updates on their class for publication in the alumni magazine.
• APE Operations: Uses the online system to reconcile purchases for team members. Monitors department email accounts and phones to field inquiries from constituents.
• General: Participates in developing and executing an annual strategic plan for the Office of Alumni & Parent Engagement.

Skills

Communication skills

Customer service

Multi-tasking

Team collaboration

Attention to detail

Education

Associates degree

Tools

CRM software

Microsoft Excel

Job description

Union College in Schenectady, NY, is seeking a Program Assistant for the Office of Alumni & Parent Engagement. This onsite role provides administrative support, staff coverage for Homecoming, Family Weekend and ReUnion events, and serves as a front-line contact for alumni and parents.

The position emphasizes event coordination, CRM usage, and strong customer service. Work days are Mon–Fri, 8:00 am–5:00 pm, 40 hrs/week, non-exempt, with no relocation or visa sponsorship.