Alterations Customer Service Representative

David's Bridal; Richfield (MN); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in the bridal sector is seeking a dedicated Alterations Customer Service Representative to enhance customer experiences. This role involves welcoming clients, managing appointments, and ensuring garments are ready for pickup. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a passion for customer service. Join a rewarding environment that values diversity and offers competitive pay, team bonuses, and a range of benefits. If you're eager to make a difference and help customers realize their dreams, this position is perfect for you.

Benefits

Team Bonus

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Supplemental Insurances

Legal Benefits

Discounts for Identity Theft Protection

Qualifications

• Provide excellent customer service and maintain high standards.
• Manage customer flow and resolve issues effectively.
• Promote alterations services and maintain store standards.

Responsibilities

• Welcome customers and ensure a five-star service experience.
• Communicate alterations benefits and maintain cleanliness in the store.
• Support inventory management and assist with cash wrap processes.

Skills

Customer Service

Communication Skills

Problem-Solving

Conflict Resolution

Education

High School Diploma

1-2 Years Retail Experience

Prior Sewing Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

Job Overview

The Alterations Customer Service Representative (CSR) plays a crucial role in the successful operation of the Alterations department, contributing to superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities include welcoming customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions

1. Welcome all customers warmly over the phone, virtual chats, and in person, communicating clearly and adapting style to meet customer needs through problem-solving, excellent phone skills, and conflict resolution.
2. Use all systems to manage customer flow and deliver a five-star customer experience.
3. Meet all service standards including Prepare, Welcome, Meet Needs & Be There for all customers, including operational tasks and addressing emotional and practical needs.
4. Provide an exceptional service experience to multiple customers simultaneously and contribute to store’s five-star customer service goals. Address concerns proactively and escalate when necessary.
5. Effectively communicate how alterations enhance the dress for her event in partnership with Alterations.
6. Promote all alterations services and personalization options.
7. Maintain store standards (cleanliness, organization, promotional readiness, store recovery) to support a flawless shopping experience.
8. Maintain high dress code standards as per policy.
9. Greet and escort alterations customers for appointments.
10. Press, steam, and spot clean merchandise.
11. Follow quality control guidelines, inspecting garments to ensure they are in pristine condition before delivery.
12. Build long-term customer relationships to exceed satisfaction and loyalty.
13. Support inventory management by processing orders, pickups, and maintaining merchandise standards.
14. Support cash wrap processes and transactions accurately to ensure customer satisfaction.
15. Seek assistance from the Alterations Manager for unresolved customer issues.
16. Keep the alterations room clean and organized.
17. Perform other duties as assigned by store management.

Physical Demands

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and move throughout the store as needed.
• Use hands and arms for tasks like steaming garments, using POS systems, and sewing as needed.
• Lift/move up to 10 pounds.
• See clearly at close and distance, use peripheral vision, and read/use electronic devices for long periods.

Education & Credentials

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience is helpful
• Experience with computerized POS systems

Part-Time Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, Accidental Injury
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers and creating a culture that celebrates all forms of diversity.

We encourage applications from all qualified candidates. We are committed to accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 for assistance or more information on our policies.

Disclaimer: This job description highlights the general nature of the work and is not exhaustive. Actual duties may vary. Compensation depends on factors including location, experience, and internal policies. It is uncommon to be hired at the high end of the pay range initially.