Alterations Customer Service Representative

David's Bridal; Massachusetts; On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking an Alterations Customer Service Representative to provide exceptional service and support in their Alterations department. This role is vital for ensuring customer satisfaction, managing appointments, and maintaining high standards of service. The ideal candidate will excel in communication and problem-solving, contributing to a five-star customer experience. Join a rewarding environment that values diversity and offers competitive pay, bonuses, and a range of benefits aimed at fostering a supportive workplace. If you are passionate about helping customers and making their dreams come true, this opportunity is for you!

Benefits

Team Bonus

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Legal Benefits

Supplemental Insurances

Qualifications

• 1-2 years retail experience, preferably in apparel or specialty store.
• Prior sewing experience is helpful.

Responsibilities

• Deliver exceptional customer service and manage customer flow effectively.
• Communicate alterations and personalize services to enhance customer experience.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Experience

Education

High School Diploma

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is essential for the successful operation of the Alterations department and providing superior customer service. The CSR is responsible for delivering an A+ customer experience to David’s Bridal customers. They report to the Store Manager and handle tasks such as welcoming customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome all customers warmly over the phone, virtual chats, and in person, communicating clearly and adapting style to customer needs by problem solving, demonstrating excellent phone skills, and resolving conflicts.
• Use all systems efficiently to manage customer flow and deliver a five-star experience.
• Meet all service vows: Prepare, Welcome, Meet Needs, and Be There for all customers, including operational checklist tasks and addressing customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously, contributing to the store’s achievement of Five-Star Customer Service. Address customer concerns proactively and escalate issues when necessary.
• Effectively communicate how alterations enhance the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and store recovery—to support a flawless shopping experience.
• Maintain high dress code standards as per policy.
• Greet and escort alterations customers to and from appointments.
• Press, steam, and spot clean merchandise.
• Follow quality control guidelines, inspecting garments to ensure pristine condition before delivery.
• Build long-term relationships to exceed customer satisfaction and loyalty.
• Support inventory management through processing special orders, pickups, and maintaining quality standards.
• Support cash wrap processes, ensuring transactions are accurate and customers feel celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep alterations room clean and organized.
• Perform additional duties as assigned by store management.

Physical Demands:

• Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl as needed.
• Use hands and arms for tasks like using POS systems, steaming garments, and sewing.
• Lift/move up to 10 pounds.
• See clearly at various distances and use peripheral vision and depth perception.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or a specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K program
• Discounts for identity theft protection, home, auto, and mobile insurance
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We celebrate all forms of diversity and value them.

We encourage applications from all qualified candidates. We accommodate persons with disabilities; contact Human Resources at [e-mail] or 610.943.6200 for assistance.

Disclaimer: This job description highlights general duties and responsibilities but is not exhaustive. Actual duties may vary. Compensation depends on factors like location, experience, and internal policies. It is uncommon to be hired at the top of the pay range initially, and decisions are made based on individual circumstances.