Alterations Customer Service Representative

David's Bridal; Brookfield (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as an Alterations Customer Service Representative, where your role is pivotal in delivering exceptional service in the Alterations department. This position not only involves greeting and assisting customers but also managing appointments and ensuring garments are ready for pickup. With a focus on customer satisfaction, you will be part of a team that values diversity and inclusion, creating a rewarding environment. If you have a passion for helping others and an eye for detail, this opportunity is perfect for you!

Benefits

Generous Team Member Discount

Vision Care and Supplemental Insurances

401K Plan

Team Bonus

Early Access to Pay via Dayforce Wallet

Various Discounts including Insurance, Mobile, and Legal Services

Qualifications

• 1-2 years retail experience in apparel or specialty stores.
• Prior sewing experience is a plus.

Responsibilities

• Provide exceptional customer service and manage appointments.
• Press, steam, and spot clean merchandise before delivery.
• Build long-term customer relationships to enhance satisfaction.

Skills

Customer Service

Communication Skills

Conflict Resolution

Time Management

Education

High School Diploma or Equivalent

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and employees to stay true to their dreams—whether it’s finding the perfect wedding dress or the ideal career. Join a leader in bridal retail, known for high customer service scores and industry dominance.

Apply today and make dreams come true!

Job Overview

The Alterations Customer Service Representative (CSR) plays a vital role in the success of the Alterations department by providing exceptional customer service. Reporting to the Store Manager, the CSR welcomes and services customers, manages appointments, answers phones, presses garments, and ensures items are ready for pickup.

Essential Job Functions

1. Greet customers warmly in person, over the phone, and via virtual chats, demonstrating clear communication and conflict resolution skills.
2. Manage customer flow using all store systems to deliver a five-star experience.
3. Meet all service standards, including preparing, welcoming, addressing needs, and supporting customers emotionally and practically.
4. Provide an exceptional service experience to multiple customers simultaneously, addressing concerns confidently and knowing when to escalate issues.
5. Explain the importance of alterations in perfecting the dress for the event and promote all alteration services and options.
6. Maintain store standards—cleanliness, organization, promotional readiness, and recovery—to ensure a flawless shopping environment.
7. Greet and escort alteration customers for their appointments.
8. Press, steam, and spot clean merchandise, inspecting garments for quality before delivery.
9. Build long-term customer relationships to enhance satisfaction and loyalty.
10. Support inventory management, processing orders and pickups, and maintaining quality standards.
11. Process transactions accurately at the cash wrap to ensure customers feel valued.
12. Seek assistance from the Alterations Manager for unresolved customer issues.
13. Keep the alterations room clean and organized.
14. Perform other duties as assigned by management.

Physical Demands

• Stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, and move throughout the store as needed.
• Use hands and arms for tasks like steaming garments, using POS systems, and sewing if required.
• Lift or move up to 10 pounds.
• See clearly at close and distance, with good peripheral vision and depth perception, and operate electronic devices for extended periods.

Qualifications

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty stores
• Prior sewing experience is a plus
• Experience with computerized POS systems

Part-Time Benefits

• Rewarding environment and competitive pay
• Team bonus
• Early access to pay via Dayforce Wallet
• Generous team member discount
• Vision care and supplemental insurances
• 401K plan
• Various discounts including insurance, mobile, and legal services

Love wins when love is for Everyone!

We embrace Diversity, Equity, and Inclusion, striving to build a workforce as diverse as our customers, and fostering a culture that celebrates all forms of diversity.

Disclaimer: This job description highlights the general nature of the role and is not exhaustive. Duties may vary.