Alterations Associate

Saks Global; Boca Raton (FL); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Employee discount

Medical, vision and dental coverage

Job summary

Saks Fifth Avenue in Boca Raton is seeking an Alteration Staff member to join the tailoring team. The role focuses on delivering exceptional tailoring and customer service within a luxury retail setting.

The position requires at least 3 years of fitting and alterations experience on luxury garments, with strong knowledge of specialty skills and proficiency with standard sewing and tailoring equipment. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Minimum 3 years’ fitting and tailoring experience in high-end merchandise.
• Ability to fit and perform alterations on a wide range of garments.
• Strong background in specialty skills (leather, knits, beading, etc.) is desirable.
• Ability to use standard sewing, pressing, and spotting equipment.
• Comfort with specialty machines: double-needle, buttonhole, cover-stitch, leather.

Responsibilities

• Model all Saks Fifth Avenue Customer Service Principles.
• Focus on achieving and exceeding individual performance and productivity goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
• Follow all Saks Fifth Avenue policies and procedures.
• Follow all alteration workroom policies and tailor procedures.
• Utilize expertise to make alterations decisions during customer fittings.
• Provide an exceptional customer experience in all interactions.
• Maintain a clean and safe work environment.
• Support company/store and department initiatives.
• Ad hoc responsibilities as needed.
• Demonstrate strong communication and problem-solving skills within a large organization.
• Generate a variety of approaches to problem solving, including new and novel ideas.

Skills

Tailoring

Customer service

Alterations

Leather/knits

Education

High school diploma

Tools

Sewing machines

Pressing equipment

Specialty machines

Job description

Overview

Saks Fifth Avenue is a leading destination for luxury fashion, committed to helping customers express themselves through relevant and inspiring style. Since 1924, the company has delivered unique shopping experiences with a curated assortment of fashion and highly personalized service. The brand blends a strong digital customer experience with a network of 14 locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of luxury retail brands and real estate assets.

Salary

Salary Range: $25.64 - $32.05 per hour

You Will Be

The Alteration Staff will be part of the tailoring team, providing customer service and tailoring expertise as required.

What You Will Do

• Model all Saks Fifth Avenue Customer Service Principles.
• Focus on achieving and exceeding individual performance and productivity goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
• Follow all Saks Fifth Avenue policies and procedures.
• Follow all alteration workroom policies and tailor procedures.
• Utilize expertise to make alterations decisions during customer fittings.
• Provide an exceptional customer experience in all interactions.
• Maintain a clean and safe work environment.
• Support company/store and department initiatives.
• Ad hoc responsibilities as needed.
• Demonstrate strong communication and problem-solving skills within a large organization.
• Generate a variety of approaches to problem solving, including new and novel ideas.

What You Will Bring

• Minimum 3 years’ fitting and tailoring experience in high-end merchandise.
• Ability to fit and perform alterations on a wide range of garments.
• Strong technical background in specialty skills (leather, knits, double face, beading, fine tailoring, buttonholes, etc.) is desired and a benefit.
• Ability to use all standard sewing, pressing, and spotting equipment.
• Ability to use specialty machines: double-needle, buttonhole, cover-stitch, leather.
• Knowledge of alterations industry includes fabrication and styling of luxury merchandise.
• High school graduate or equivalent preferred.

Your Life And Career At Saks Fifth Avenue

• Opportunity to work in an innovative environment with a company experiencing transformational growth.
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer, from retail to distribution, to digital or corporate.
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental).
• Employee discount.

Salary And Other Benefits

Benefits and compensation may vary by geographic location. The listed pay range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying and would like to request special assistance or an accommodation, please contact the store. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.