ALPR & Vehicle Intelligence Tech Support Specialist II

SGS Consulting; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting is seeking a Technical Support Specialist II to support our Vehicle Intelligence team, focusing on ALPR division. You will diagnose and resolve customer issues via phone, web, and email and maintain strong relationships across departments.

You will handle high-volume calls, document issues, and communicate with Product & Engineering. The role requires solid Windows/Linux troubleshooting, networking, and ITIL awareness in a fast-paced environment.

Qualifications

• Must have 2–3+ years in technical support or application support.

Responsibilities

• Answer inbound and outbound technical support calls.
• Self-assign and own tickets from queue.
• Document product issues and convey workarounds.
• Escalate issues to internal teams as needed.
• Communicate outages and ticket statuses to customers.
• Collaborate with Product and Engineering teams on customer issues.
• Maintain online Knowledge Base.
• Provide technical assistance to Regional Sales Managers.
• Handle after-hours calls from customers.
• Act as a customer advocate.

Skills

Technical support experience

Remote support experience

ITIL knowledge

Troubleshooting

Communication skills

Time management

Windows/Linux troubleshooting

Education

High School degree

Information Technology College degree

CompTIA A+

MCP

MCSE

CCNA

Linux Certifications

Tools

Windows Server 2016/2012/2008

Windows Client (7/8/10)

Linux (Ubuntu/CentOS)

Azure Cloud

Containers

PowerShell

Job description

SGS Consulting is seeking a Technical Support Specialist II to support our Vehicle Intelligence team, focusing on ALPR division. You will diagnose and resolve customer issues via phone, web, and email and maintain strong relationships across departments.

You will handle high-volume calls, document issues, and communicate with Product & Engineering. The role requires solid Windows/Linux troubleshooting, networking, and ITIL awareness in a fast-paced environment.