Aloft Gainesville - Front Desk Manager OEM

Aimbridge Hospitality LLC; Gainesville (FL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

401k Retirement Plan

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company in Gainesville is seeking a Front Desk Manager to oversee guest services and ensure a high level of customer satisfaction. The ideal candidate will have at least 5 years of progressive hotel experience, strong leadership skills, and a passion for hospitality. This position is responsible for managing the front desk team, maximizing occupancy rates, and implementing effective communication strategies. Competitive benefits package offered.

Qualifications

• Proficient in handling high-pressure situations while maintaining composure.
• Experience in leading a team in the hospitality environment.
• Ability to develop strategies to maximize revenue.

Responsibilities

• Deliver exceptional guest service throughout their stay.
• Motivate and guide your front desk team.
• Resolve issues proactively to ensure smooth operations.
• Maximize room revenue with effective communication.

Skills

Guest Experience

Team Leadership

Problem-Solving

Revenue Management

Effective Communication

Education

2-year college degree with 3+ years experience or 4-year degree with 1+ year experience

5+ years in hotel or related field with supervisory experience

Valid driver's license

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Address 3743 SW Hull Rd, Gainesville, FL, 32607

Job Description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well‑oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Travelers can celebrate style at Aloft Gainesville University Area, a hip new hotel where guest will be close to the University of Florida campus. We offer easy‑breezy access to its sports venues, museums, and medical facilities. Nearby are Butler Plaza West's shops and restaurants. Guest can meet & mingle with friends at our W XYZ(SM) bar, grab a sweet, savory, or healthy snack from Re:fuel by Aloft, our 24/7 pantry, or play in our Re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra‑comfortable signature bed and custom amenities by Bliss Spa.