ALM Engineer

Pentangle Tech Services | P5 Group; Detroit (MI); On-site; USD 110,000 - 170,000; Full time

Job summary

Pentangle Tech Services | P5 Group in Detroit is seeking an experienced ALM Tools Lead to oversee end-to-end support, governance, and optimization of Polarion, Jira, Azure DevOps, and related tooling across the SDLC.

You will lead a team of L2/L3 engineers, drive KPI dashboards, audits, and ensure compliance with ASPICE/ISO standards, while coordinating with Dev, QA, and IT to deliver reliable tool operations.

Qualifications

• 8–15 years of ALM tools support, administration, and governance.
• Bachelor’s or Master’s degree in engineering or related field.
• Strong hands-on experience with Polarion, Jira, Azure DevOps, Confluence.
• Experience in L2/L3 support, troubleshooting, and root-cause analysis.
• Knowledge of SDLC, ALM concepts, Agile and DevOps practices.
• Familiarity with ASPICE and ISO 26262 (as applicable).

Responsibilities

• Provide L2/L3 support for ALM tools including Polarion, Jira, Azure DevOps, Artifactory, MATLAB toolchain, Confluence, SVN, and Perforce.
• Configure and maintain projects, workflows, templates, permissions, and access control.
• Troubleshoot tool issues, performance bottlenecks, and integration failures.
• Manage version control systems (SVN, Perforce) including branching, merging strategies, and repository governance.
• Administer JFrog Artifactory including repository lifecycle, access management, and cleanup strategies.
• Support MATLAB/Simulink toolchain integration with ALM tools to ensure traceability.
• Establish and drive ALM governance through regular review meetings and stakeholder updates.
• Define and monitor KPIs for tool health, support efficiency, and process compliance.
• Lead and mentor a team of ALM engineers and coordinate with cross-functional teams.
• Drive continuous improvement based on support data and feedback.

Skills

ALM Tools

L2/L3 Support

Team Leadership

Governance

Stakeholder Mgmt

CI/CD Integrations

Troubleshooting

Education

Bachelor’s/Master’s in Engineering

Tools

Polarion

Jira

Azure DevOps

Confluence

JFrog Artifactory

MATLAB toolchain

SVN

Perforce

Job description

Job Location: Detroit, Michigan, US onsite

Experience: 8+ Years – 15 years

Role Summary

Responsible for end-to-end support, administration, governance, and optimization of ALM platforms including Polarion, Jira, Azure DevOps, JFrog Artifactory, MATLAB toolchain, Confluence, SVN, and Perforce.

This role combines technical L2/L3 support, team leadership, and operational governance, ensuring stable tool operations, high performance, and strong adoption across engineering teams.

Acts as a Subject Matter Expert (SME) to align ALM tools with SDLC processes, compliance standards, and business needs.

Additionally, responsible for driving governance through structured reporting, stakeholder communication, and review mechanisms, while leading a support team to deliver consistent and high-quality services.

Key Responsibilities

Tool Support & Administration

• Provide L2/L3 support for ALM tools including Polarion, Jira, Azure DevOps, Artifactory, MATLAB toolchain, Confluence, SVN, and Perforce.
• Configure and maintain projects, workflows, templates, permissions, and access control.
• Troubleshoot tool issues, performance bottlenecks, and integration failures.
• Manage version control systems (SVN, Perforce) including branching, merging strategies, and repository governance.
• Administer JFrog Artifactory including repository lifecycle, access management, and cleanup strategies.
• Support MATLAB/Simulink toolchain integration with ALM tools to ensure traceability.
• Ensure end-to-end traceability across requirements, development, testing, and release lifecycle.
• Perform tool upgrades, patches, backup, restore, and data migration activities.

Integration & Technical Enablement

• Manage integrations between ALM tools, CI/CD pipelines, and external systems.
• Support API-based integrations and automation for tool efficiency.
• Enable alignment between ALM tools and DevOps practices.

Governance & Reporting

• Establish and drive ALM governance through regular support review meetings, status calls, and stakeholder updates.
• Prepare and present weekly/monthly support reports including:
  • Tool availability and performance metrics
  • SLA adherence
  • User adoption and usage metrics
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) for ALM operations.
• Define and monitor KPIs for tool health, support efficiency, and process compliance.
• Conduct periodic audits to ensure adherence to defined ALM processes and standards.
• Drive continuous improvement initiatives based on support data and feedback.

Team Leadership & Stakeholder Management

• Lead and manage a team of ALM support engineers (L1/L2).
• Allocate tasks, monitor performance, and ensure SLA adherence.
• Provide technical guidance, mentoring, and upskilling to team members.
• Act as primary point of contact for stakeholders and business users.
• Coordinate with cross-functional teams (Dev, QA, DevOps, IT) for issue resolution.
• Drive user adoption through training sessions, KT sessions, and best practice sharing.

Process & Compliance Support

• Support implementation and adherence to SDLC/ALM processes aligned with Agile/DevOps.
• Ensure compliance with industry standards such as ASPICE, ISO 26262, ISO 21434 (as applicable).
• Develop SOPs, knowledge base articles, and user guidelines.

Required Skills

• Strong hands-on experience with ALM tools: Polarion, Jira, Azure DevOps, Confluence.
• Expertise in version control systems: SVN, Perforce.
• Understanding of MATLAB/Simulink toolchain integration.
• Strong knowledge of SDLC, ALM concepts, Agile and DevOps practices.
• Experience in L2/L3 support, troubleshooting, and root cause analysis.
• Experience in defining dashboards, reports, and KPIs.
• Strong stakeholder management and communication skills.
• Experience in team handling and mentoring.
• Knowledge of integrations (APIs, CI/CD pipelines).

Preferred Skills (Good to Have)

• Understanding of ASPICE, ISO 26262, ISO 21434 standards.
• Scripting knowledge (Python, Shell, Groovy) for automation.
• Experience with toolchain integration across engineering ecosystems.
• Exposure to PLM tools and embedded systems domain.

Qualifications

• Bachelor’s/master’s degree in engineering, or related field.
• 8–15 years of experience in ALM tools support, administration, and governance.