Tools Support Engineer

Pipe Recruit; Dallas (TX); On-site; USD 95,000 - 125,000; Part time

Job summary

A leading recruitment agency is seeking a Mid-Senior Level professional for ALM tools administration and support. This role is based in Dallas but may also require travel to Tampa. Key responsibilities include managing projects in Microfocus tools, troubleshooting issues, and developing automated solutions using SQL. Excellent communication and time management skills are essential. Experience with Microfocus ALM/Octane is preferred. This is a Contract-to-Hire position offering dynamic work opportunities.

Qualifications

• 2+ years in end-user software support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and time management.

Responsibilities

• Create/manage projects, users, and roles in Microfocus QC/ALM/Octane.
• Troubleshoot user-reported issues and provide L2/L3 support.
• Develop SQL queries, macros, and scripts to automate tasks.
• Customize dashboards, workflows, and reports for engineering teams.
• Integrate ALM tools with 3rd-party/Microfocus systems.
• Test and deploy patches/upgrades; migrate projects.
• Validate environments post-upgrade and document best practices.
• Partner with IT/engineering teams to pilot new tools.
• Monitor license servers and infrastructure health.
• Train users and communicate tool updates.

Skills

End-user software support

Troubleshooting

Problem-solving

Communication

Time management

Tools

Microfocus QC/ALM/Octane

SQL

Job description

Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred)
Employment Type: Contract-to-Hire (W2)
Experience Level: Mid-Senior (Associate Level)

Key Responsibilities

ALM Tools Administration & Support

• Create/manage projects, users, and roles in Microfocus QC/ALM/Octane.
• Troubleshoot user-reported issues and provide L2/L3 support.
• Develop SQL queries, macros, and scripts to automate repetitive tasks.
• Customize dashboards, workflows, and reports for engineering teams.
• Integrate ALM tools with 3rd-party/Microfocus systems.
• Test and deploy patches/upgrades; migrate projects to new versions.
• Validate environments post-upgrade and document best practices.

Cross-Functional Collaboration

• Partner with IT/engineering teams to pilot new tools and extract audit reports.
• Monitor license servers, databases, and infrastructure health.
• Train users and communicate tool updates effectively.

Required Skills

Must-Have:

• 2+ years in end-user software support (any application).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and time management.

Nice-to-Have:

• Experience with Microfocus ALM/Octane/QC or similar tools.