ALM Platform Engineer

Ford; Dearborn (MI); Hybrid; USD 86,600 - 144,900; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

Fertility benefits

Vehicle discount

Tuition assistance

ERGs

Volunteer PTO

Paid holidays

Extra vacation option

Job summary

Ford Motor Company in Dearborn is seeking a Jama Connect Admin within the Connected Vehicle Software Work Management System team. You will operate an enterprise Jama Connect environment and support ongoing operations while driving project-driven improvements to ALM processes and data quality.

You will implement integrations, improve traceability for engineering programs and leadership, and collaborate with vendors and internal partners to resolve incidents, migrate data, and enable scalable

Qualifications

• 3–5 years administering, supporting, or engineering ALM/requirements/test/issue platforms.
• Hands-on with a comparable ALM tool such as Polarion, DOORS or Azure DevOps.
• 3–5 years scripting (Python preferred) and building automation.
• 3–5 years REST API experience for integration and automation.
• 3–5 years troubleshooting integrations and production issues.
• 3–5 years in a ticket-driven support model with strong communication.

Responsibilities

• Operate and support Jama Connect enterprise-scale environment with ticket-driven support.
• Configure and maintain Jama projects: item types, workflows, baselines, templates, permissions.
• Respond to requests and incidents, guiding resolution with internal partners and vendors.
• Deliver platform improvements and usability enhancements for engineering outcomes.
• Build and enhance integrations between Jama Connect and adjacent toolchains via REST APIs.
• Troubleshoot end-to-end integrations and improve monitoring to reduce incidents.
• Plan data migrations and standardization to improve data quality and reporting.
• Support data exchange using ReqIF including migrations and interoperability.
• Develop reporting radiators to increase traceability for programs and leadership.
• Contribute to governance: standards, templates, and change-management at scale.

Skills

ALM tools

Scripting (Python)

REST APIs

Jama Connect

Ticketing support

Data migration

Traceability

Systems integration

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering

Tools

Jama Connect

Polarion

IBM DOORS/DOORS Next

Azure DevOps

Atlassian Jira

Confluence

Planview Hub

GitHub

Job description

This role sits in Ford’s Connected Vehicle Software’s Work Management System team, supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements, focusing on updating application lifecycle management processes, enhancing system integrations, and increasing comprehensive traceability for engineering teams and organizational leadership.

What you'll do...

• Operate and support Jama Connect in an enterprise-scale, including administration, troubleshooting, and user enablement via a ticket-driven support model.
• Configure and maintain Jama Connect projects: item types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates.
• Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed.
• Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes.
• Build, maintain, and enhance integrations between Jama Connect and adjacent toolchains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation.
• Troubleshoot integration failures end-to-end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents.
• Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability.
• Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity.
• Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights.
• Contribute to governance: define and maintain standards, templates, best practices, and change-management practices that scale across a large engineering organization.

You'll Have…

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience).
• 3–5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform.
• Hands-on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure DevOps, or similar.
• 3-5 years’ experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange.
• 3-5 years’ experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability.
• 3-5 years’ experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks.
• 3-5 years’ experience Demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root-cause investigation.
• 3-5 years’ experience working in a ticket-driven support model with strong written communication and customer focus.
• Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment.

Even better, you may have…

• Experience with Atlassian Jira and Confluence, including workflow concepts and cross-tool traceability.
• Experience with integration platforms such as Planview Hub (or similar iPaaS/connectors) to connect ALM toolchains.
• Familiarity with GitHub and GitHub Actions, especially where automation supports ALM governance and traceability.
• Exposure to test management tools (e.g., TestRail, Xray) and integrating test artifacts with requirements and defects.
• Experience creating dashboards, reports, or information radiators that communicate traceability, status, and risk to technical and leadership audiences.

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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