Allstate Retention Specialist

The Juris Agency; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Direct Deposit

Hands on Training

Bi-weekly Pay

Commissions and Bonuses Offered

Job summary

Aminda Gamboa Allstate Insurance Agency in Austin, TX, seeks a Full-Time Account Manager to manage customer accounts, grow the client base, and ensure top service quality. The role emphasizes cross-selling financial and insurance products, renewing policies, and building lasting client relationships.

Ideal candidates demonstrate excellent communication, proactive sales skills, and a willingness to learn. Flexible schedule and potential for career growth are offered, including work-from-home

Qualifications

• Proven customer service skills and commitment to excellent customer experience.
• Ability to cross-sell and upsell insurance products.
• Strong communication and interpersonal abilities.
• Enjoys working independently and as part of a team.
• Sales experience preferred; willingness to learn and grow in role.

Responsibilities

• Process policy change requests for customers.
• Cross-sell and upsell insurance products during customer interactions.
• Maintain knowledge of products and services and quote insurance options.
• Develop and maintain client relationships and provide exceptional service.
• Handle renewals and generate insurance quotes.
• Collaborate with team to achieve sales and retention goals.

Skills

Customer Service

Communication

Sales Experience

Problem-Solving

Team Player

Coachable

Education

Property & Casualty Insurance License

Job description

Job Description

Join a team that cares about our customers and you! Aminda Gamboa Allstate Insurance Agency in Austin, Texas, is looking for an experienced and committed individual to join our team as aFull-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. to join our team and begin a role with excellent career growth and earning potential.

Benefits

• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Direct Deposit
• Hands on Training
• Bi-weekly Pay
• Commissions and Bonuses Offered

Responsibilities

• Process customer policy change requests.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Maintain knowledge of new products and services.
• Generating insurance quotes.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.
• Work independently and as part of a team.
• Handle customer renewals.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• A Property & Casualty insurance license is required.
• Driven and goal-oriented individual.
• Minimum 1 year prior sales experience preferred.
• Commitment to excellence, willingness to work hard, and willingness to go the extra mile.