Alliance Operations Manager

Dentsu Aegis Network; United States; Remote; USD 78,000 - 127,000; Full time

Job summary

A leading company is seeking an Alliance Operations Manager to support and enhance their Strategic partnerships in the Americas. The role involves operational management, partner communication, and performance monitoring. Ideal candidates will possess a bachelor's degree and several years of experience in sales or business operations within a partner ecosystem. This position offers a competitive salary and robust benefits including medical, dental, and flexible paid time off.

Benefits

Medical, vision, and dental insurance

401k

Flexible paid time off

Paid parental leave

At least 15 paid holidays per year

Qualifications

• Requires a bachelor's degree and 3+ years of related experience.
• Experience in a partner ecosystem, especially with technology services is essential.
• Proficiency in resolving complex client issues.

Responsibilities

• Drive operational support for Foundational Alliances, managing deal registrations and referrals.
• Monitor key metrics through partner portals to ensure performance.
• Act as Admin for Crossbeam, overseeing data management.

Skills

Sales operations

Business management

Partner ecosystem experience

Problem resolution

Sales procedure implementation

Education

Bachelor's degree in business, sales/marketing, or related discipline

Tools

CRM software

Sales automation systems

Job description

Job Description:

The Alliance Operations Manager is responsible for supporting operational needs for some of our Strategic and Foundational Alliance partnerships. You will support the productivity and effectiveness of our Alliance teams and programs to increase the growth of our Alliance business in the Americas region. This Manager also works with partners to ensure the appropriate objectives and priorities enabled within the sales organization are supported.

You Will:

• Drive/administer operational support for Foundational Alliances such as:
  • Track and manage the deal registration / MDF / Co-Op funding /referral fees
  • Act as one of the admins in multiple partner portals and monitor main metrics driving partner tiering within the program to proactively manage our standing with the Partners
  • Collaborate with the broader Growth Operations team to produce ongoing reports and insights related to Alliance relationships, and leverage L&D reporting on certifications
  • Support Foundational Partner Lead with reporting for executive business reviews
  • Troubleshoot ad hoc requests to support the internal Alliance teams
  • Communicate with external Partner Managers as needed to support efforts above
• Routine review of partner revenue tagging within the CRM data to ensure accuracy maintained for regular Alliance reports
• Actively manage the Partner Contact data in the CRM, with support from Alliance Partner Managers, to ensure accurate information is available to support Partner Marketing “market with” & “market to” efforts
• Act as Admin for the Crossbeam tool by managing data populations/uploads and provide enablement for license holders
• Support Growth Operations with maintenance of training materials & enablement for internal Alliance Partner Managers

You Have:

• Bachelor's degree in business, sales/marketing, or related discipline
• 3+ years of experience working in sales, business or marketing operations, or business management
• Expertise in working in a partner ecosystem, specifically related to technology services of partner software / platforms
• Knowledge of partner technologies
• Experience with progressive sales automation systems and demonstrated ability to improve sales process
• Define, refine and implement sales procedures
• Proficiency in resolving problems of all levels of complexity, prioritizing important client issues and identifying department needs

The annual salary range for this position is $78,000-$126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Location:

USA - Remote - Maryland

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

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