Alliance Operations Manager

Dentsu Aegis Network; Chicago (IL); Remote; USD 78,000 - 127,000; Full time

Job summary

Dentsu Aegis Network is seeking an Alliance Operations Manager responsible for optimally managing operational needs within the Alliance teams. This role focuses on enhancing partner relations and leveraging data insights to bolster business growth in the Americas. Ideal candidates will possess a Bachelor's in business, extensive operational experience, and the ability to drive partnerships effectively.

Benefits

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Qualifications

• 3+ years of experience in sales, business operations, or business management.
• Expertise in partner ecosystems related to technology services.
• Proficiency in resolving complex problems and prioritizing client issues.

Responsibilities

• Support operational needs for Strategic and Foundational Alliance partnerships.
• Drive admin support for deal registration and partner metrics.
• Manage Partner Contact data in CRM.

Skills

Sales Operations

Business Management

Problem Solving

Communication

Education

Bachelor's degree in business, sales/marketing

Tools

CRM systems

Sales Automation Systems

Job description

Job Description:

The Alliance Operations Manager is responsible for supporting operational needs for some of our Strategic and Foundational Alliance partnerships. You will support the productivity and effectiveness of our Alliance teams and programs to increase the growth of our Alliance business in the Americas region. This Manager also works with partners to ensure the appropriate objectives and priorities enabled within the sales organization are supported.

You Will:

• Drive/administer operational support for Foundational Alliances such as:
  • Track and manage the deal registration / MDF / Co-Op funding /referral fees
  • Act as one of the admins in multiple partner portals and monitor main metrics driving partner tiering within the program to proactively manage our standing with the Partners
  • Collaborate with the broader Growth Operations team to produce ongoing reports and insights related to Alliance relationships, and leverage L&D reporting on certifications
  • Support Foundational Partner Lead with reporting for executive business reviews
  • Troubleshoot ad hoc requests to support the internal Alliance teams
  • Communicate with external Partner Managers as needed to support efforts above
• Routine review of partner revenue tagging within the CRM data to ensure accuracy maintained for regular Alliance reports
• Actively manage the Partner Contact data in the CRM, with support from Alliance Partner Managers, to ensure accurate information is available to support Partner Marketing “market with” & “market to” efforts
• Act as Admin for the Crossbeam tool by managing data populations/uploads and provide enablement for license holders
• Support Growth Operations with maintenance of training materials & enablement for internal Alliance Partner Managers

You Have:

• Bachelor's degree in business, sales/marketing, or related discipline
• 3+ years of experience working in sales, business or marketing operations, or business management
• Expertise in working in a partner ecosystem, specifically related to technology services of partner software / platforms
• Knowledge of partner technologies
• Experience with progressive sales automation systems and demonstrated ability to improve sales process
• Define, refine and implement sales procedures
• Proficiency in resolving problems of all levels of complexity, prioritizing important client issues and identifying department needs

The annual salary range for this position is $78,000-$126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Location:

USA - Remote - Maryland

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

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