All‑In‑One Banker: Teller & Personal Banking Pro

Berkshire Bank Company; Springfield (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank in Springfield, MA, seeks a UniversaI Banker to perform Teller and Personal Banking Representative duties. Deliver exceptional customer experiences, process transactions, open new accounts, and proactively develop relationships.

Responsibilities include advising on digital banking, meeting branch goals, and ensuring compliance with bank policies. Must have high school diploma; cash handling and strong communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or banking courses preferred.
• Experience in teller or sales in a goal-oriented environment.
• Cash handling and customer service experience.
• Knowledge of bank products and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Provide outstanding customer experience at all contact points.
• Build, retain, and expand customer relationships by recommending products and services.
• Educate and assist clients with digital banking services.
• Handle complex customer issues and resolve service concerns.
• Participate in outbound calling campaigns and branch initiatives.
• Process financial transactions and balance cash drawer daily.
• Open accounts and maintain them; ensure proper balancing.
• Follow bank policies and regulatory requirements (BSA/AML).
• Work flexible hours, including Saturdays and travel to nearby offices as required.

Skills

Superior customer service

Sales skills

Strong communication

Interpersonal skills

Identify customer needs

Prioritize workflow

Multi-tasking

Meet deadlines

Customer-focused

Analytical/problem solving

Education

High school diploma or equivalent

Associate’s degree or banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in Springfield, MA, seeks a UniversaI Banker to perform Teller and Personal Banking Representative duties. Deliver exceptional customer experiences, process transactions, open new accounts, and proactively develop relationships.

Responsibilities include advising on digital banking, meeting branch goals, and ensuring compliance with bank policies. Must have high school diploma; cash handling and strong communication skills are essential.