Alive and Well Retail Manager - Dallas

Alive and Well Health; Highland Park (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off for full-time employees

Bonus/employee discounts on products

40% off supplements

Complimentary wellness services

Job summary

Alive and Well in Dallas is seeking a hands-on Retail Manager who leads store activities, manages the retail team, and drives short- and long-term strategies for supplements and beauty products. This is a leadership role focused on delivering an excellent customer experience in a fast-paced health and wellness environment.

The ideal candidate has 2+ years in retail management, strong customer service skills, and the ability to coordinate across departments while upholding our Service Promise.

Qualifications

• 2+ years of retail management (supplements preferred).
• Warm, friendly, and service-oriented with strong interpersonal skills.
• Professional, reliable, and able to multitask in a dynamic environment.
• Flexible and adaptable; thrives in a fast-paced setting.
• Comfortable learning and using software (MS Office).
• Strong communication skills in person, in writing, and over the phone.

Responsibilities

• Deliver elevated customer service as part of Alive and Well Service Promise.
• Advise on health and wellness products including supplements and beauty items.
• Learn and research new brands, trends, and options to improve offerings.
• Make recommendations for supplements based on guests' ailments.
• Manage retail P&L understanding and inventory control.
• Perform routine tasks: inventory, merchandising, stocking, housekeeping.
• Inform customers about Alive and Well offerings in an inspiring way.
• Coordinate across departments to ensure service excellence.
• Collaborate with team and be a positive, proactive team player.
• Pursue local outreach to businesses and health professionals to develop relationships.
• Drive community events and health-focused activities to raise awareness.
• Maintain a clean, safe, and visually appealing store.

Skills

Retail management

Customer service

Communication skills

Software literacy

MS Office

Tools

MS Office

Job description

Retail Manager
Location: Alive and Well - Dallas
Reports To: Chief Retail Officer
Status: Full-time, On-Site
Company Overview

Alive and Well is a wellness sanctuary dedicated to helping individuals transform their health through integrative, innovative, and personalized care. We exist toempower people to live healthier, more vibrant livesby delivering cutting-edge products, services, compassionate hospitality, and a whole-person approach to wellness.
At the heart of our work are our core values:
We have Service in Our Heart : We approach every guest and team member with genuine care and selfless intent.
We are Curious : We seek to understand - continually growing in knowledge and awareness to better serve others.
We are Humble : We lead with openness and love, setting aside ego in pursuit of what’s best for the whole.
We are Collaborative : We recognize the power of connection and rely on one another to fulfill our shared purpose.
Ourcore values aren’t just words on a wall; they shape how we show up for our guests, team, and community every day.
Position Summary

The Retail Manager is customer service focused, collaborative in nature, and embraces our Service Promise. This is a hands-on position that has a strong background in supplements, directs and executes all retail store activities, retail team members, and delivers on short term and long-term retail strategies. This is a leadership position responsible for driving retail results, revenue, inventory management, profits, payroll, scheduling, merchandising, as well as cross functional collaboration. This team member is highly organized, skilled in helping our team understand and make recommendations about the retail products that we offer, with an emphasis on professional-grade supplements and beauty products that help support a healthy lifestyle. The ideal candidate thrives in a fast-paced, people-focused environment, enjoys being part of a collaborative team, and embodies Alive and Well’s mission and values in every interaction.

Key Responsibilities:

• Embrace the meaning and importance of customer service by providing an elevated customer service experience. Our Alive and Well Service Promise is the cornerstone of our service pledge.

• Passion and knowledge about Health and Wellness retail products with an emphasis on professional grade supplements and beauty products.

• Curiosity, interest, and desire to continue learning and researching new brands, items, trends, innovation, and options to improve our offerings.

• Ability to make recommendations for supplements based on guests that present various ailments and symptoms.

• Responsible for retail P&L understanding and management

• Completing routine tasks efficiently including inventory management, merchandising, stocking, daily maintenance and housekeeping.

• Share Alive and Well offerings with guests in an informed and inspiring way.

• Coordinate across departments to ensure consistent service excellence.

• Collaborative by nature, team player, and work well with others.

• Competent in basic MS Office computer skills(excel-word), strong communicator, and desire to grow with the company.

• As Alive and Well’s brand ambassador, actively pursueoutreach opportunities to local businesses and health professionals to develop long term relationships in the local community.

• Drive and participate in community events, i.e., health fairs, local street fairs, professional events that help raise awareness about Alive and Well and our mission to the public.

• Maintain a clean, safe, and visually appealing store.
  Qualifications

• 2+ years of retail management (Supplements preferred).

• Naturally warm, friendly, and service-oriented with strong interpersonal skills.

• Demonstrates professionalism, reliability, and the ability to multitask effectively.

• Flexible, adaptable, and able to thrive in a dynamic environment.

• Comfortable learning and using software.

• Strong communication skills - in-person, written, and over the phone.

• A collaborative team player with a positive, can-do attitude.

• Ability to preserve confidential information.

• Flexible availability, able to work weekends and holidays, extended days, evenings.
  Compensation & Benefits

• Pay:$25.00–$30.00/hour (commensurate with experience).

• Medical, dental, and vision insurance(eligible after 90 days for full-time employees).

• Paid time offfor full-time employees.

• Alive and Well perks:

  • Complimentary sauna, cold plunge, vibroacoustic and red-light therapy.
  • Discounted IV therapies and vitamin shots.
  • Employee discounts on acupuncture, massage, facials, lymphatic therapies.
  • 40% off supplements (full-time employees).
    To perform this job successfully, you must be able to perform each essential duty satisfactorily and in alignment with Alive and Well values. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.