Alcohol Monitoring Technician

Recovery Monitoring Solutions LLC; Texas; On-site; USD 30,000 - 42,000; Full time

Job summary

Recovery Monitoring Solutions LLC in Dallas, Texas, is seeking an Alcohol Monitoring Technician to install, monitor, and maintain our offender surveillance and alcohol monitoring technologies for courts and other agencies. You will meet with clients to install or service equipment and provide customer support.

The role emphasizes scheduling, account management, and reporting on completion, non-compliance, and payments.

Qualifications

• Two years of customer service experience.
• Bilingual proficiency in English and Spanish preferred.

Responsibilities

• Meet with clients to install, remove, or perform maintenance on monitoring technologies and provide customer service to clients and agencies served.
• Schedules installation appointments for new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Creates individual customer accounts and tracks participants, as well as processing payments for services provided.
• Delivers participant completion, non-compliance and payment reports to supervising agencies.

Skills

Customer service

Bilingual English/Spanish

Job description

An Alcohol Monitoring Technician is responsible for installing and monitoring our offender surveillance and alcohol monitoring technologies for courts, probation & parole departments, treatment providers and other agencies in our Dallas office.ESSENTIAL FUNCTIONS:o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.o Schedules installation appointments for all new referrals and maintenance appointments.o Manages daily communication and equipment alerts and maintenance items.o Creates individual customer accounts and tracks participant as well as taking payments for services provided.o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.o Two (2) years of customer service experience.o Bilingual proficiency in English and Spanish is preferred.ScheduleMonday-Friday 10am-7pmMonday- Friday 8am-5pm rotating Saturdays