Alcohol Monitoring Tech — Install, Support & Compliance

Recovery Monitoring Solutions LLC; Texas; On-site; USD 30,000 - 42,000; Full time

Job summary

Recovery Monitoring Solutions LLC in Dallas, Texas, is seeking an Alcohol Monitoring Technician to install, monitor, and maintain our offender surveillance and alcohol monitoring technologies for courts and other agencies. You will meet with clients to install or service equipment and provide customer support.

The role emphasizes scheduling, account management, and reporting on completion, non-compliance, and payments.

Qualifications

• Two years of customer service experience.
• Bilingual proficiency in English and Spanish preferred.

Responsibilities

• Meet with clients to install, remove, or perform maintenance on monitoring technologies and provide customer service to clients and agencies served.
• Schedules installation appointments for new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Creates individual customer accounts and tracks participants, as well as processing payments for services provided.
• Delivers participant completion, non-compliance and payment reports to supervising agencies.

Skills

Customer service

Bilingual English/Spanish

Job description

Recovery Monitoring Solutions LLC in Dallas, Texas, is seeking an Alcohol Monitoring Technician to install, monitor, and maintain our offender surveillance and alcohol monitoring technologies for courts and other agencies. You will meet with clients to install or service equipment and provide customer support.

The role emphasizes scheduling, account management, and reporting on completion, non-compliance, and payments.