Alaska Reservations & Guest Experience Specialist

Pursuit Attractions and Hospitality, Inc.; Alaska; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Hotel stays & dining discounts

Mental health resources

Job summary

Pursuit Attractions and Hospitality, Inc. in Alaska is hiring for a Seasonal Guest Services Associate for the 2026 Spring/Summer season. Start April 1 with an October 1 end date.

You will handle phone, email, and chat inquiries, qualify and upsell clients, and keep reservations accurate in our system while delivering outstanding hospitality. The role requires 1-2 years in a call center, fluent English, independent work style in a fast-paced team, courteous manners, strong communication, and

Qualifications

• 1-2 years’ experience working in a call centre environment is preferred
• Communicate fluently in English, secondary language skills may be an asset
• Mature and possess a proven ability to work independently within a fast-paced team environment
• Courteous telephone manners
• Proficient with computers
• Strong communication, interpersonal and problem solving abilities
• Previous experience in a sales environment with a proven ability to upsell guests
• Prior knowledge of Maestro is an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Responsibilities

• Handling phone call, email, and chat inquiries
• Qualifying and upselling potential clients
• Maintain accurate reservations and information in reservation system
• Assist guests with questions all while maintaining a high level of customer service
• Building and maintaining rapport and business relationships with our travel trade partners
• Working closely with Sales Managers on key accounts
• Working closely with Operations Supervisors and key team members

Skills

Call center experience

Fluent English

Independence in fast-paced environment

Courteous telephone manners

Computer proficiency

Communication and interpersonal skills

Upselling experience

Maestro knowledge

Criminal record check consent

Tools

Maestro

Job description

Pursuit Attractions and Hospitality, Inc. in Alaska is hiring for a Seasonal Guest Services Associate for the 2026 Spring/Summer season. Start April 1 with an October 1 end date.

You will handle phone, email, and chat inquiries, qualify and upsell clients, and keep reservations accurate in our system while delivering outstanding hospitality. The role requires 1-2 years in a call center, fluent English, independent work style in a fast-paced team, courteous manners, strong communication, and