Alarm Dispatcher-Weekend Nights!

Ideal Staffing Inc.; Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Ideal Staffing Inc. is seeking an Alarm Dispatcher to handle dispatch of fire, medical, and security alarms for community members and businesses. You will answer emergency calls, assess urgency, and forward requests to the appropriate services while guiding callers with safety instructions.

The role requires strong customer service, clear speaking voice, and the ability to stay calm under pressure. A background check is required, and the position includes a Saturday-Sunday night shift from 6:00

Qualifications

• Customer service ability and calm under pressure.
• Clear, articulate speaking for phone and radio communications.
• Emotional stability to handle emergencies and stressed callers.
• Ability to work effectively under time pressure and prioritize tasks.
• Strong listening and communication skills for accurate information gathering.

Responsibilities

• Dispatch fire, medical, and security alarms to appropriate services.
• Answer incoming emergency calls and determine the nature of the incident.
• Provide caller instructions until responders arrive and relay information to supervisors.
• Report incidents and updates to the supervising team.
• Maintain calm, professional communication during high-stress situations.

Skills

customer service

clear speaking voice

emotional stability

work under pressure

communication and listening

Job description

The Alarm Dispatcher is in charge with dispatching fire, medical, and security alarms for community members and business customers. Alarm Dispatchers are taking incoming emergency calls, determining nature of emergency, forwarding the request to suitable services, providing instructions to callers, and reporting to supervisors. The ideal candidate should be able to demonstrate the following skills: customer service, a clear speaking voice, emotional stability, being able to work under pressure and good communication and listening abilities.
Saturday & Sunday Night Shift, 6:00 pm to 6:00 am! Both nights! Must pass Background Check!