AJO Architect: Real-Time Journey Orchestration

Deloitte France

Hartford (CT)

On-site

USD 111,000 - 218,000

Full time

4 days ago

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Job summary

Deloitte's Advertising, Marketing & Commerce team is seeking a Senior Consultant to design and implement Adobe Journey Optimizer-based omnichannel journeys for real-time personalization across email, SMS, push, and in-app channels. You will collaborate with business and technical teams to translate requirements into scalable, high-quality solutions that drive customer and commercial outcomes.

Recruiting for this role ends December 18, 2026, and a willingness to travel up to 50% is expected as

Qualifications

3+ years of hands-on implementation experience with Adobe Journey Optimizer (AJO), including journey orchestration, triggers, automations, actions, messages, and offers.
2+ years configuring AJO channel surfaces (email, SMS, push, in-app), including email subdomain setup, IP pool creation, and IP warming/deliverability strategy.
2+ years working with Adobe Experience Platform (AEP), including XDM schemas, RT-CDP, and Web/Mobile SDK or Edge Network event forwarding.
Experience configuring external data sources, custom events, and custom actions within AJO to support complex journeys.
5+ years in customer data, marketing technology, or digital campaign management with API-first configuration, Git, CI/CD, environment promotion, automated validation, production monitoring, and runbooks.
Strong understanding of business domains, data models, and marketing campaign strategy.
Ability to travel 50% on average.
Limited immigration sponsorship may be available.

Responsibilities

Designing and configuring end-to-end customer journeys in AJO, including triggers, actions, messages, offers, and orchestration logic.
Building rules and conditional logic for complex, multi-step journeys based on attributes, behaviors, and real-time events.
Configuring AJO channel surfaces (email, SMS, push, in-app) and related infrastructure.
Integrating AJO with AEP (RT-CDP, CJA) for unified profiles, audience activation, and cross-channel measurement.
Implementing AJO-D and Offer Decisioning capabilities, including collections, placements, and eligibility rules.
Leading integration and solution delivery across Adobe Experience Cloud, third-party systems, and client stakeholders during implementation, design, and pre-sales.