Airside Experience Specialist

Signature Aviation; Roanoke (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Identity Theft & Legal Services

Paid time off

Tuition reimbursement

Training and Development

EAP & Perks

Job summary

Signature Aviation in Roanoke, VA is seeking an Airside Experience Associate to load/unload baggage and cargo, operate ground service equipment, and conduct ID checks for crews, guests and vendors, ensuring safety and guest-focused service on the ramp and AOA.

The role requires flexibility for nights, holidays, and weekends, with outdoor/indoor work near aircraft. A valid driver’s license, ability to pass background checks, and work authorization are required.

Qualifications

• Hospitality oriented guest service mindset with professionalism.
• Ability to read and comprehend safety instructions in English; write simple notes.

Responsibilities

• Load and unload baggage, freight, and cargo; transfer packages between planes or other transport.
• Operate/tow ground service equipment (tugs, trucks, conveyors, etc.).
• Conduct ID checks for flight crews, passengers, visitors and vendors per security procedures.
• Monitor facilities including streetside, parking, terminal, hangars and AOA.
• Assist with services such as ground power, potable water, wing walking, chocking and stairs/jetway positioning.
• Stop unsafe work and report concerns to management; maintain safe ramps and operations.
• Create records of time worked and services performed.

Skills

Hospitality

English proficiency

Critical thinking

Interpersonal skills

Multitasking

Computer literacy

Education

High School Diploma

Tools

Ground service equipment

Job description

Signature Aviation in Roanoke, VA is seeking an Airside Experience Associate to load/unload baggage and cargo, operate ground service equipment, and conduct ID checks for crews, guests and vendors, ensuring safety and guest-focused service on the ramp and AOA.

The role requires flexibility for nights, holidays, and weekends, with outdoor/indoor work near aircraft. A valid driver’s license, ability to pass background checks, and work authorization are required.