Airport Wheelchair Dispatch Specialist

Unifi Aviation, LLC; New York (NY); Sur place; USD 32 000 - 34 000; Plein temps

Résumé du poste

Unifi Aviation, LLC is hiring a Flight Wheelchair Dispatch Agent to coordinate dispatch of wheelchair passengers and staff for arriving and departing flights at Jamaica, NY. The role supports passengers needing wheelchair assistance, visual/hearing impairments, and other travel needs with effective communication and system use.

The candidate will monitor daily assignments, manage resources, and ensure on-time aircraft movement while maintaining accurate logs and providing exceptional customer

Qualifications

• Two-plus years of dispatcher experience with customer service and some supervisory experience.
• Must be a local in-state resident.

Responsabilités

• Ensure all employees have correct information for daily assignments.
• Develop and monitor hours to maintain lean operations.
• Prioritize tasks and manage aircraft turnaround from arrival to departure.
• Respond to emergencies and resolve issues efficiently.
• Maintain logs and reports of dispatch information.
• Direct passengers through customs and immigration and assist wheelchair customers.

Connaissances

Customer service

Supervisory experience

Teamwork

Communication

Problem solving

Outils

Airport computer systems

Radio equipment

Boarding/arrival software

Description du poste

Unifi Aviation, LLC is hiring a Flight Wheelchair Dispatch Agent to coordinate dispatch of wheelchair passengers and staff for arriving and departing flights at Jamaica, NY. The role supports passengers needing wheelchair assistance, visual/hearing impairments, and other travel needs with effective communication and system use.

The candidate will monitor daily assignments, manage resources, and ensure on-time aircraft movement while maintaining accurate logs and providing exceptional customer