Airport Accessibility Concierge: Wheelchair & Passenger Support

Unifi Aviation, LLC; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Unifi Aviation, LLC is seeking a dedicated airport passenger services representative to assist wheelchair-bound customers and manage support throughout arrival, check-in, and boarding processes.

Role requires strong teamwork and communication, ability to follow procedures, and a willingness to work in a fast-paced airport environment with physical requirements such as lifting and moving heavy items.

Qualifications

• Must be able to work as part of a detail-oriented team.
• Strong customer service orientation and communication skills.
• Ability to follow procedures and ticketing regulations.

Responsibilities

• Assist passengers with a friendly demeanor during arrival and check-in.
• Provide wheelchair support and assist with boarding, baggage, and reservations.
• Direct passengers through Customs, Immigration, and Quarantine.
• Support ramp services to load and deliver wheelchair-bound passengers' items.
• Operate jetways and carrier-specific reservation software.
• Handle customer service issues related to wheelchair passengers.

Skills

Customer service

Teamwork

Communication

Adaptability

Attention to detail

Job description

Unifi Aviation, LLC is seeking a dedicated airport passenger services representative to assist wheelchair-bound customers and manage support throughout arrival, check-in, and boarding processes.

Role requires strong teamwork and communication, ability to follow procedures, and a willingness to work in a fast-paced airport environment with physical requirements such as lifting and moving heavy items.