Airport Unit Manager: Guest Experience & Operations Leader

Concessions International; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Concessions International is seeking a Unit Manager for Bonchon Korean Fried Chicken at Dulles International Airport. This role oversees day-to-day unit operations, staffing, inventory, and cost controls to deliver superior guest service.

The candidate should have a hospitality/business degree or equivalent restaurant management experience, with strong leadership, analytical, and training abilities to drive performance and compliance with brand standards.

Qualifications

• Bachelor’s degree in hospitality management, business, or similar program, or 3–5 years in restaurant management.
• Knowledge of a food/beverage-based business model.
• Ability to analyze P&L and sales reports and take appropriate action.
• Ability to recruit, train, and motivate associates.
• Strong interpersonal and communication skills.

Responsibilities

• Manages day-to-day unit performance, cost, revenue, labor, and inventory control.
• Supervises Assistant Managers and staff; ensures proper staffing and opening.
• Reviews unit P&L and operating data; provides analysis to management.
• Maintains quality control records and implements safety and cleaning programs.
• Ensures compliance with brand standards and regulatory requirements.
• Oversees recruitment, promotion, and associate status changes.
• Promotes effective communication and positive associate relations.
• Ensures training and development of staff to deliver superior guest service.

Skills

Interpersonal skills

Leadership

Budgeting / P&L analysis

Staff training

Customer service

Education

Bachelor’s degree in hospitality management or related field

ServSafe Food Safety certification

Job description

Concessions International is seeking a Unit Manager for Bonchon Korean Fried Chicken at Dulles International Airport. This role oversees day-to-day unit operations, staffing, inventory, and cost controls to deliver superior guest service.

The candidate should have a hospitality/business degree or equivalent restaurant management experience, with strong leadership, analytical, and training abilities to drive performance and compliance with brand standards.