Airport Training & Compliance Specialist

GAT Airline Ground Support; Saint Paul (MN); On-site; USD 52,000 - 75,000; Full time

Job summary

GAT Airline Ground Support in Minnesota is seeking Airport Station Trainers to develop and implement training programs for customer service and ramp operations. You will design training plans, monitor effectiveness, and report findings to management to improve onboarding and ongoing staff performance.

Ideal candidates are detail-oriented, safety-minded, and able to work a variable schedule including weekends and holidays.

Responsibilities

• Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training and recurrent training for all employees.
• Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
• Monitors the effectiveness of all training.
• Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained.
• Creates reports to present observations and findings to managers.
• Trains new hires during orientation period on policy and industry-related duties. Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
• Provides specific training for managers requesting updates for employees under their supervision.
• Maintains accurate training records and files for all current employees.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on Manager's needs or airline activity.
• Other duties as assigned

Job description

GAT Airline Ground Support in Minnesota is seeking Airport Station Trainers to develop and implement training programs for customer service and ramp operations. You will design training plans, monitor effectiveness, and report findings to management to improve onboarding and ongoing staff performance.

Ideal candidates are detail-oriented, safety-minded, and able to work a variable schedule including weekends and holidays.