Airline Station Trainer

GAT Airline Ground Support; California (MO); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Uniforms

Paid training

PTO

401(k) contribution

Medical/Dental/Vision

Flight privileges

Career growth

Job summary

GAT Airline Ground Support is seeking a Station Trainer to design, deliver, and evaluate training across customer service and ramp operations. You will ensure new hires and staff are trained per company policies, airline requirements, and regulatory standards.

You will collaborate with station leadership and external partners to identify needs, implement improvements, and monitor training effectiveness throughout the employee lifecycle, exercising judgment, initiative, and independence.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent (GED) required.
• Minimum of one year of aviation training experience required.
• Familiarity with aviation customer service, ramp operations, and industry procedures.
• Experience developing, delivering, or facilitating training programs.
• Strong interpersonal, communication, and listening skills.
• Ability to evaluate employee performance and training effectiveness.
• Ability to plan, organize, and manage multiple training initiatives.
• Ability to work independently with minimal supervision.
• Must pass pre-employment and random drug screen; FBI background check and Customs seal.

Responsibilities

• Deliver initial and recurrent training for employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts, and regulatory-required training.
• Provide hands-on training during the employee orientation period and evaluate training effectiveness through testing, quizzes, and performance observation.
• Research new training techniques and recommend enhancements to existing training programs.
• Develop and implement improvements to training materials and delivery methods.
• Monitor training effectiveness by touring terminals and observing employee performance.
• Assess employee knowledge and operational readiness in customer service and ramp environments.
• Create reports and summaries of training observations and present findings to station leadership.
• Provide targeted or refresher training at the request of managers for employees under their supervision.

Skills

Training delivery

Communication

Interpersonal skills

Organizational skills

Independent work

Problem solving

Education

High school diploma (GED)

Job description

GAT Airline Ground Support is seeking a dynamic, dependable, and motivated individual to join our team of aviation professionals. As a Station Trainer, you will play a critical role in ensuring the effectiveness, consistency, and compliance of training across both customer service (above-the-wing) and ramp (below-the-wing) operations. This position supports operational excellence by developing, delivering, and evaluating training programs for frontline employees and leaders.

Compensation & Benefits

• Competitive pay starting at [Pay] per hour - The pay rate listed in this post is what the company reasonably expects to pay for this position upon hire. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
• Company-provided uniforms
• Paid training
• Paid Time Off (PTO)
• Company-contributed 401(k)
• Medical, dental, and vision benefits
• Flight privileges for employees and eligible family members (where applicable)
• Opportunities for professional growth and advancement

Position Overview

The Station Trainer is responsible for designing, delivering, and evaluating training programs to support customer service, ramp, and operational excellence. This role ensures that new hires and current employees are trained in accordance with company policies, airline requirements, and regulatory standards.

The Station Trainer works closely with station leadership and external training partners to assess training needs, implement improvements, and monitor the effectiveness of training initiatives throughout the employee lifecycle. This position requires strong judgment, initiative, and the ability to perform complex training-related tasks independently.

Key Responsibilities

Training & Development

• Deliver initial and recurrent training for employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts, and regulatory-required training
• Provide hands‑on training during the employee orientation period and evaluate training effectiveness through testing, quizzes, and performance observation
• Research new training techniques and recommend enhancements to existing training programs
• Develop and implement improvements to training materials and delivery methods

Operational & Performance Oversight

• Monitor training effectiveness by regularly touring terminals and observing employee performance
• Assess employee knowledge and operational readiness in both customer service and ramp environments
• Create reports and summaries of training observations and present findings to station leadership
• Provide targeted or refresher training at the request of managers for employees under their supervision

Compliance & Recordkeeping

• Maintain accurate and up‑to‑date training records and documentation for all employees
• Ensure all training activities comply with company policies, airline requirements, and regulatory standards
• Coordinate with trainers from other organizations to support additional training needs, including hazardous materials training

Safety & General Duties

• Follow all safety rules and procedures and immediately report unsafe or hazardous conditions
• Support station operations as needed based on airline activity or management direction
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent (GED) required
• Minimum of one (1) year of aviation training experience required
• Familiarity with aviation customer service, ramp operations, and industry procedures
• Experience developing, delivering, or facilitating training programs
• Strong interpersonal, communication, and listening skills
• Ability to evaluate employee performance and training effectiveness
• Ability to plan, organize, and manage multiple training initiatives
• Ability to work independently with minimal supervision
• Sound judgment, creativity, and adaptability
• Must successfully complete all required training and maintain certifications
• Must pass a pre‑employment and random drug screen
• Must pass an FBI fingerprint‑based background check and obtain a Customs seal
• Must be able to travel on short notice as operational needs require
• Must be flexible to work variable shifts, including nights, weekends, and holidays
• Must be available to work extended hours on short notice during non‑routine operations

Physical Requirements

• Ability to stand, walk, bend, push, pull, and lift for extended periods
• Ability to repetitively lift up to 70 pounds, including in confined spaces
• Ability to work outdoors in all weather conditions
• Ability to work in environments with exposure to loud noise

Equal Opportunity Employer Statement

GAT Airline Ground Support is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin.